Tag-based mapping in the Service Mapping Workspace
Summarize
Summary of Tag-based mapping in the Service Mapping Workspace
The Tag-based service mapping dashboard in the Service Mapping Workspace offers an intuitive, user-friendly interface for managing and optimizing tag-based service maps. It enables ServiceNow customers to efficiently review, update, or create tag-based services using visual widgets, data insights, and list navigation features.
Show less
Prerequisites and Access
- Requires Service Mapping Plus version 1.16.3 installed.
- Users must have the servicemappingadmin role.
- Access the dashboard via Workspaces > Service Mapping, then select the Tag-based service mapping icon.
Key Features
- Key Metrics Widgets: Provide quick access to detailed lists about tag-based service maps, service families with categories, and tag categories.
- Reports: Includes a two-variable line graph showing tag-based service candidates versus service maps over 30 days, helping evaluate mapping progress versus candidates.
- List Navigation Pane: Allows viewing, creating, or deleting tag-based service maps, service families with categories, and tag categories. Users can initiate creation flows directly from these pages.
- Domain Separation Support: When working in domain-separated environments, selecting the appropriate leaf domain ensures services and configuration items populate correctly within that domain.
- Performance Analytics Integration: Visualization of service maps vs candidates requires Performance Analytics Domain Support plugin in domain-separated instances.
- Tag-based Application Service Form: Centralizes detailed configuration and associated configuration items for selected tag-based services.
Practical Benefits for ServiceNow Customers
This dashboard streamlines the management of tag-based service mappings, making it easier to organize services based on tags and categories. It supports efficient creation and maintenance workflows, aids monitoring service mapping progress, and ensures proper domain handling in complex environments. The visual and list-based tools help customers maintain accurate, up-to-date service maps, improving overall IT service visibility and control.
The Tag-based service mapping dashboard offers an intuitive way to manage tag-based services. Use the widgets, data visualizations, and list navigation to review and update your services, or create new tag-based services in a few steps. The dashboard enhances the Service Mapping Workspace, offering an efficient and user-friendly interface for organizing and optimizing your service mappings.
Prerequisites
Access to tag-based service mapping in the Service Mapping workspace requires the installation of Service Mapping Plus version 1.16.3.
Required role
service_mapping_admin
Access
To open the dashboard, navigate to , then select the Tag-based service mapping () icon from the navigation pane.
Key metrics
Selecting a widget in this section redirects you to the list for more detailed information.
- Tag-based service maps
- The number of service maps created using tag-based service mapping.
- Service families with categories
- The number of service families created to store service candidates and service maps.
- Tag categories
- The number of tag categories, which group tags that have a related use.
Report
| Title | Type | Description |
|---|---|---|
|
Total number of tag-based service maps vs. service candidates |
Two-variable line graph
|
A chart that shows the tag-based service candidates and the tag-based service maps created on a given day over a 30-day period. Use this information to evaluate the actual number of services mapped as compared to the number of service candidates created. |
List navigation
The List navigation pane displays tag-based service mapping information.
- Tag-based service maps
-
- View or delete existing service maps.
- Initiate the flow to create a tag-based service.
- Tag-based families with categories
-
- View service families that have at least one selected category.
- Select a service family to view detailed information including mapped services and service candidates.
- Initiate the flow to create a tag-based service.
- Tag categories
-
- View or delete existing tag categories.
- Select a tag category to view detailed information, including tag keys.
- Initiate the flow to create a tag category.
Domain separation
When creating a service family for mapping services based on tags in domain-separated environment, you must pick the relevant leaf domain. Service Mapping populates tag-based services based on this service family only with CIs belonging to the leaf domain to which the service family belongs. If you have domain separation without Performance Analytics domain support, you can't see data visualization for the total number of tag-based service maps versus service candidates. You’re then redirected to install the Performance Analytics Domain Support plugin.
For more information about domain separation and Service Mapping, see Domain separation and Service Mapping.