Datadog Observability tab for Service Observability

  • Release version: Zurich
  • Updated July 31, 2025
  • 2 minutes to read
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    Summary of Datadog Observability tab for Service Observability

    The Datadog Observability tab on the Service Details page provides comprehensive performance metrics for services, allowing ServiceNow customers to monitor and analyze service health effectively. This feature is available in the Zurich release, updated as of July 31, 2025.

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    Key Features

    • Application Dashboard: Displays performance metrics for the selected service, including key performance indicators (KPIs) such as Requests, Errors, and Latency sourced from Datadog.
    • Top Transactions: Visualizes throughput, errors, and latency for key transactions, enabling users to hover over data points for transaction-specific insights.
    • Compute Dashboard: Provides metrics for the hosts related to the service, including CPU, Memory, and Disk Utilization, as well as active servers and VM instances.
    • Database Dashboards: Offers detailed metrics for MySQL and PostgreSQL databases, tracking parameters like Max Connections, Failed Connections, Slow Queries, and more, all sourced from Datadog.

    Key Outcomes

    By utilizing the Datadog Observability tab, ServiceNow customers can expect to achieve enhanced visibility into service performance, quickly identify issues, and optimize resource usage. This functionality facilitates proactive monitoring, ensuring that services operate efficiently and effectively, ultimately leading to improved service reliability and user satisfaction.

    Dashboard and charts on the Datadog Observability tab of the Service Details page in the SOW.

    Application dashboard

    This dashboard displays performance metrics for the selected service.
    Note:
    If the dashboards have been customized, they might not reflect the information shown on this page.
    Table 1. Service KPIs
    Chart Description Data source
    Requests Aggregate rate of requests through the service. Datadog
    Errors Number of transactions that have an error. Datadog
    Latency Aggregate duration of transactions through the service, in milliseconds. Datadog
    Table 2. Top Transactions
    Chart Description Data source
    Requests Each line represents the throughput of a key transaction through the service. Hover over a point to view the different transaction names. Datadog
    Errors Each line represents the number of errors on a key transaction in the service. Hover over a point to view the different transaction names. Datadog
    Latency Each line represents the response time for a key transaction on the service. Hover over a point to view the different transaction names. Datadog

    Compute dashboard

    This dashboard displays metrics for hosts related to the service.

    Table 3. Host
    Chart Description Data source
    CPU Utilization Percent of the host processing power being consumed. Datadog
    Memory Utilization Percent of memory the host is using. Datadog
    Disk Utilization Percent of disk space being used. Datadog
    All Active Servers Information for all hosts the service is actively using. Select a host link to view more detailed information. CMDB
    All Active VM Instances Information for all virtual machines (VM) the service is actively using. Select a VM link to view more information. CMDB

    Database dashboards

    These dashboards display metrics for databases related to the service.

    Table 4. MySQL
    Chart Description Data source
    Max Connections Maximum number of concurrent connections that can be established with the MySQL database server. Datadog
    Failed Connections Number of failed attempts to connect to the MySQL server. Datadog
    Slow Queries Rate Number of database queries that have been categorized as slow by Datadog. Datadog
    Data Reads Number of read operations performed on the MySQL database. Datadog
    Data Writes Number of write operations performed on the MySQL database. Datadog
    Cache Utilization Percentage of the cache memory being used by the MySQL database. Datadog
    All MySQL Instances Information for all databases the service is actively using. Select a database link to view more detailed information. CMDB
    Table 5. PostgreSQL
    Chart Description Data source
    Connections Total number of connections to the database server, including all connection states such as active, idle, and others. Datadog
    Connections Used Number of connections to the database used by this service. Datadog
    Active Waiting Queries Number of queries in the queue waiting to be executed. Datadog
    Deadlocks Number of deadlocks encountered by the service. Datadog
    Rollbacks Number of transactions rolled back by the service. Datadog
    Buffer Hits Number of times disk blocks were found in the buffer cache, so that a read wasn’t necessary. Datadog
    All PostgreSQL Instances Information of all databases the service is actively using. Select a database link to view more detailed information. CMDB