Dynatrace Observability tab for Service Observability

  • Release version: Zurich
  • Updated July 31, 2025
  • 3 minutes to read
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    Summary of Dynatrace Observability tab for Service Observability

    The Dynatrace Observability tab provides a comprehensive dashboard for monitoring service performance metrics within the Service Details page of the ServiceNow SOW. This feature is compatible with both managed and SaaS environments, allowing effective tracking of application and infrastructure performance.

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    Key Features

    • Application Dashboard: Displays critical performance metrics including transaction rates, error percentages, latency, client error rates, and client response times, sourced directly from Dynatrace.
    • Compute Dashboard: Monitors host metrics such as CPU and memory utilization, disk usage, and network traffic, offering insights into resource consumption.
    • Database Dashboards: Provides metrics for MySQL and PostgreSQL databases including CPU usage, memory utilization, availability, and connection statistics.
    • Detailed Metrics: Each dashboard features charts and tables that detail service transactions, host performance, and database operations, allowing users to hover for specific transaction insights.

    Key Outcomes

    By utilizing the Dynatrace Observability tab, ServiceNow customers can enhance their service monitoring capabilities, quickly identify performance bottlenecks, and ensure optimal resource utilization. This leads to improved application performance and reliability, ultimately enhancing the user experience. Users can also access detailed information for active servers and databases, facilitating informed decision-making and proactive management of service health.

    Dashboard and charts on the Dynatrace Observability tab of the Service Details page in the SOW.

    Dynatrace dashboards are the same for both managed and SaaS environments.

    Application dashboard

    This dashboard displays performance metrics for the selected service.
    Note:
    If the dashboards have been customized, they might not reflect the information shown on this page.
    Table 1. Service Basic metrics
    Chart Description Data source
    Rate Aggregate rate of transactions through the service. Dynatrace
    Error % Percent of transactions that have an error. Dynatrace
    Latency Aggregate duration of transactions through the service, in milliseconds. Dynatrace
    Client error rate Rate of errors the service clients experienced. Dynatrace
    Client throughput Rate of client requests for this service. Dynatrace
    Client response time Response time for client requests on this service, in milliseconds. Dynatrace
    Total DB connections Number of databases that this client has connections to.
    Note:
    Not available with Grail (DQL) queries.
    		 Dynatrace
    DB connection errors Number of errors received by the client when trying to access databases.
    Note:
    Not available with Grail (DQL) queries.
    		 Dynatrace
    Time spent in database calls Duration of requests to databases, in milliseconds.
    Note:
    Not available with Grail (DQL) queries.
    		 Dynatrace
    Table 2. Service Transactions
    Chart Description Data source
    Key Request Count Each line represents the throughput of a key transaction through the service. Hover over a point to view the different transaction names. Dynatrace
    Key Request Error % Each line represents the percentage of errors on a key transaction in the service. Hover over a point to view the different transaction names. Dynatrace
    Key Request Response Time Each line represents the response time for a key transaction on the service. Hover over a point to view the different transaction names. Dynatrace

    Compute dashboard

    This dashboard displays metrics for hosts related to the service.

    Table 3. Host
    Chart Description Data source
    CPU utilization Percent of the host processing power being consumed. Dynatrace
    Memory utilization Percent of memory the host is using. Dynatrace
    Disk utilization Percent of disk space being used. Dynatrace
    Network RX - bytes received Count of bytes received. Dynatrace
    Network TX - bytes transferred Count of bytes sent. Dynatrace
    All Active Servers Information for all hosts the service is actively using. Select a host link to view more detailed information. CMDB
    All Active VM Instances Information for all virtual machines (VM) the service is actively using. Select a VM link to view more information. CMDB
    Table 4. Process
    Chart Description Data source
    CPU Usage Percent of the host processing power being consumed. Dynatrace
    Memory Usage Percent of memory the host is using. Dynatrace
    Requests Rate of requests per second Dynatrace
    Throughput Size of requests, in megabytes per second. Dynatrace
    Latency Aggregate duration of transactions, in milliseconds. Dynatrace
    Table 5. Process Group
    Chart Description Data source
    CPU Usage Percent of the host processing power being consumed. Dynatrace
    Memory Usage Percent of memory the host is using. Dynatrace
    Requests Rate of requests per second Dynatrace
    Throughput Size of requests, in megabytes per second Dynatrace
    Latency Aggregate duration of transactions, in milliseconds. Dynatrace
    All Active Servers Information for all hosts the service is actively using. Select a host link to view more detailed information. CMDB

    Database dashboards

    These dashboards display metrics for databases related to the service.

    Table 6. MySQL
    Chart Description Data source
    CPU utilization Percent of the database's processing power being consumed. Dynatrace
    Memory utilization Percent of memory the database is using. Dynatrace
    Availability Percent of time the database is available. Dynatrace
    Connections Number of connections to the database. Dynatrace
    Slow queries Number of database queries that have been categorized as slow by Dynatrace. Dynatrace
    All MySQL Instances Information for all databases the service is actively using. Select a database link to view more detailed information. CMDB
    Table 7. PostgreSQL
    Chart Description Data source
    Deadlocks Number of deadlocks detected in this database. Dynatrace
    Committed Transactions Number of transactions in this database that have been committed. Dynatrace
    Active Backend Connections Number of backends currently connected to this database. Dynatrace
    Query Conflicts Number of queries cancelled due to conflicts with recovery in this database. Dynatrace
    Active Time Time spent executing SQL statements in this database. Dynatrace
    Fatal Sessions Number of database sessions to this database that were terminated by fatal errors Dynatrace
    All PostgreSQL Instances Information of all databases the service is actively using. Select a database link to view more detailed information. CMDB