SolarWinds Observability tab for Service Observability

  • Release version: Zurich
  • Updated July 31, 2025
  • 2 minutes to read
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    Summary of SolarWinds Observability tab for Service Observability

    The SolarWinds Observability tab provides detailed dashboards and charts on the Service Details page for monitoring performance metrics related to services, hosts, and network devices. Key metrics are displayed in Universal Time Code (UTC), ensuring a standardized view regardless of user timezone settings.

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    Key Features

    • Application Dashboard: Displays performance metrics for the selected service, including transaction rates, latency, database call durations, and database throughput.
    • Compute Dashboard: Monitors host-related metrics such as CPU, memory, and disk utilization, along with detailed information on active servers and virtual machines.
    • Networking Dashboards: Provides insights into network devices, including firewalls and load balancers, with metrics like CPU utilization, session utilization, and error rates.
    • Recent Changes and Open Incidents: Lists recent configuration changes and current open incidents impacting the monitored devices.

    Key Outcomes

    By utilizing the SolarWinds Observability tab, ServiceNow customers can effectively monitor and analyze the performance of their services, hosts, and network devices. This enables proactive management of resources, identification of issues, and overall enhancement of service reliability and efficiency.

    Dashboard and charts on the SolarWinds Observability tab of the Service Details page in the SOW.

    Note:
    The X axis on SolarWinds charts use Universal Time Code (UTC) instead of the user's timezone.

    Application dashboard

    This dashboard displays performance metrics for the selected service.
    Note:
    If the dashboards have been customized, they might not reflect the information shown on this page.
    Table 1. Service basic metrics
    Chart Description Data source
    Rate Aggregate rate of transactions through the service, per minute. SolarWinds
    Latency Aggregate duration of transactions through the service, in milliseconds. SolarWinds
    Time spent in database calls Duration of requests to databases, in milliseconds. SolarWinds
    Time spent in database queries Time spent querying the database, in milliseconds. SolarWinds
    Database throughput Rate of database requests for this service per minute. SolarWinds

    Compute dashboard

    This dashboard displays metrics for hosts related to the service.

    Table 2. Host
    Chart Description Data source
    CPU utilization Percent of the host processing power being consumed. SolarWinds
    Memory utilization Percent of memory the host is using. SolarWinds
    Disk utilization Percent of disk space being used. SolarWinds
    All Active Servers Information for all hosts the service is actively using. Select a host link to view more detailed information. CMDB
    All Active VM Instances Information for all virtual machine instances the service is actively using. Select a VM link to view more detailed information. CMDB

    Database dashboards

    Database metrics are currently not supported for SolarWinds.

    Networking dashboards

    These dashboards display metrics for network devices related to the service.

    By default, the Firewall dashboard displays Palo Alto metrics and the Load Balancer dashboard displays F5 Big-IP metrics.

    Table 3. Firewall
    Chart Description Data source
    CPU Utilization Percentage of CPU utilization on the firewall device. SolarWinds
    Session Utilization Percentage of session capacity currently in use. SolarWinds
    Drop Rate Percentage of network packets/connections that the device has intentionally blocked or failed to process. SolarWinds
    Availability Percentage of time the firewall is available. SolarWinds
    Recent Changes Table displaying recent configuration changes made to the firewall device. CMDB
    Current Open Incidents Table listing active incidents affecting the firewall device. CMDB
    All Active Alerts Table listing all active alerts related to the firewall device. CMDB
    Table 4. Load Balancer
    Chart Description Data source
    Connection Utilization Percentage of available connections currently in use. SolarWinds
    Inbound Rate Rate of bytes per second received from the configured nodes. SolarWinds
    Outbound Rate Rate of bytes per second sent to the configured nodes. SolarWinds
    Pool Member Status Pool Availability Status:
    • 0: None (no status available)
    • 1: Available, all members healthy
    • 2: Degraded, some members down
    • 3: Unavailable, all members down
    • 4: Unknown, status cannot be determined
    		SolarWinds
    Error Percentage of inbound errors on the load balancer. SolarWinds
    Latency Aggregate duration of transactions through the load balancer, in milliseconds. SolarWinds
    Table 5. Interface
    Chart Description Data source
    Error Percentage of inbound errors on the interface. SolarWinds
    Traffic Rate in bytes per second of traffic through the interface. SolarWinds
    Bandwidth Utilization Percentage of available bandwidth. SolarWinds
    Table 6. Other Networking Devices
    Chart Description Data source
    CPU Utilization Percentage of CPU utilization on the networking device. SolarWinds
    Packet Loss Percentage of packets dropped. SolarWinds
    Error Percentage of errors on the networking device. SolarWinds