---
sourceDocument: Zurich IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/it-operations-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Configure alert metrics

# Configure alert metrics {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Configure the metrics you want to be visible for Service Operations Workspace alerts or use the metrics configured with the base system to focus on relevant data for faster troubleshooting.

## Before you begin

Ensure you have the Metric Intelligence (sn_metrics_ng) plugin installed.

Role required: evt_mgmt_admin

## Procedure

1. Navigate to AllEvent ManagementAdministrationMetrics View Configuration.  
2. On the Metrics View Configuration page, select New.
3. On the form, fill in the fields.  
   For information on the fields, see [Metrics View Configuration form fields](https://www.servicenow.com/docs/XeAkpie1ya_bzLQCkJGuIg "Define how metrics are displayed within Service Operations Workspace.").
4. Select Submit.

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