---
sourceDocument: Zurich IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/it-operations-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Configure

# Configuring Service Operations Workspace for ITOM {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Configure Service Operations Workspace for ITOM so that you can manage IT alert volumes efficiently and customize the workspace to enhance service delivery and operational visibility.  
The Service Operations Workspace for ITOM is a centralized hub designed to optimize IT Operations Management by focusing on the handling and resolution of alerts. By leveraging this workspace, administrators can streamline the process of monitoring, triaging, and resolving alerts, thus enhancing service delivery and operational efficiency.  
Note:  
Installing the AIOps Experience application \[sn_sow_aiops\] provides you with Service Operations Workspace for ITOM.

If you want information regarding subscriptions for ITOM
Service Operations Workspace, check the ITOM AIOps subscription at [Subscription for ITOM Health](https://www.servicenow.com/docs/8XAnPqUIHAXKSJUAjYY0Mw "The ServiceNow AI Platform uses a licensing method where your organization is billed for using the following IT Operations Management products: ServiceNow ITOM Visibility, ServiceNow ITOM Discovery, ServiceNow ITOM AIOps, ServiceNow Health Log Analytics, ServiceNow ITOM Optimization, and ServiceNow ITOM Cloud Accelerate.").

When setting up the Service Operations Workspace, it's crucial to configure both IT Operations Management (ITOM) for managing alerts and IT Service Management (ITSM) for resolving incidents and delivering services. This integrated setup ensures access to the full range of features, facilitating comprehensive management of IT operations and service quality.

To know about the ITSM configurations, see [Configuring Service Operations Workspace for ITSM](https://www.servicenow.com/docs/access?context=configure-sow&version=zurich&pubname=zurich-it-service-management&ft:locale=en-US).