Customize the Service Operations Workspace for ITOM home page

You can customize the data displayed in sub pages of the home page that is available in the base system. For any visual styling changes, you need to create a copy of that landing page and edit it.

• Modify the greeting text on the landing page
  Customize the header message that is a part of the greeting text on the home page. This will create a more personalized user experience, making visitors feel welcomed and valued, and can also help in setting the right tone and context for the information presented.
• Modify the first-level cards in the Service Operations Workspace for ITOM Overview section
  Customize the data displayed in the first-level cards in the Overview section by configuring various parameters such as the header label, data source, metric, group by field, and viewAllQuery. This allows for a more tailored and relevant display of information.
• Create a copy of the Service Operations Workspace for ITOM landing page
  Make visual styling changes to the sub-pages in the home page. This will enhance the overall user experience by providing a consistent and visually appealing interface, improving navigation, and ensuring that key information is easily accessible and engaging.
• Open your configurable workspace experience in UI Builder
  Access your Configurable Workspace experience in UI Builder for editing.
• Redirect to the Service Operations Workspace home page
  Enable quick task prioritization by directing agents to the homepage immediately upon logging into the ServiceNow instance. This improves workflow efficiency by granting agents immediate access to essential tools and information, facilitating the timely resolution of critical tasks and issues.