---
sourceDocument: Zurich IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/it-operations-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Copy an SRM incident

# Copy an SRM incident {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Copy an incident, if you have a similar issue.

## Before you begin

Role required: srm_manager, srm_responder, or srm_admin

## Procedure

1. Navigate to WorkspacesService Operations Workspace.  
   You're taken to your SRM Home page.  
   Note:  
   If you use other Service Operations Workspace (SOW) applications, you may see the SOW Home page instead of the SRM Home page. The SOW Home page includes SRM alerts and incidents in its metrics.
2. From the primary navigation, select Reliability tasks (![Reliability tasks icon]()). {#sr-copy-incident__select-reliability-tasks}
3. Open the incident you want to copy.
4. Using the list menu under the More option button, select Copy incident.
5. Select a team member from the list menu for the Caller field.  
   After the incident is copied, the Activity timeline of the new incident is updated with the original incident as a work note.

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