---
sourceDocument: Zurich IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/it-operations-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Service Reliability Management

# Service Reliability Management {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Service Reliability Management (SRM) helps your organization respond, collaborate, track, and self-remediate when working on alerts and incidents. SRM is available when you have both ITSM Standard and ITOM Operator Professional subscriptions.

## Overview of Service Reliability Management {#sr-landing-page__section_kv5_kz1_4bc}

## Get started {#sr-landing-page__section_lv5_kz1_4bc}

|-|-|
| [ExploreLearn about SRM concepts and features.](https://www.servicenow.com/docs/C8AtDKx_AD2XUPToB28NYg "Service Reliability Management (SRM) provides a self-serve, guided experience for teams to manage service health. The experience is built using the Service Operations Workspace application and combines ITOM and ITSM capabilities into a single workflow.") | [ConfigureInstall and configure SRM.](https://www.servicenow.com/docs/1FmGl6FymGCYKLG3aSALjw "Configuring Service Reliability Management (SRM) involves installing it from the ServiceNow Store or Service Operations Workspace Admin Center. You can also assign administrators and import services and teams.") |
| [UseWork with services, teams, and reliability tasks in SRM.](https://www.servicenow.com/docs/JCB97VQGL6vDZ7J7ONdCrg "Service Reliability Management (SRM) enables you to register services, monitor service health, respond to service degradations with on-call shifts and escalation policies and triggers, and onboard distributed teams with minimal governance from central IT.") | [ReferenceGet details about SRM components, such as fields, tables, and properties.](https://www.servicenow.com/docs/CRJtETOu7eB39GEm_mAluA "Reference topics provide additional information about administering Service Reliability Management.") |
[ ]

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## Install from the Store {#sr-landing-page__section_gql_pfq_4bc}

Install SRM from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).  
Note:  
When installing from the store, first confirm that you have all the dependencies needed by selecting the Dependencies tab. For more information, see [Install Service Reliability Management from Admin Center or ServiceNow Store](https://www.servicenow.com/docs/5~rs_XH2ePariMsMxRTXDw "Install the Service Reliability Management (SRM) application from the Admin Center or ServiceNow Store.").

## Troubleshoot and get help {#sr-landing-page__section_rv5_kz1_4bc}

* [Visit our community](https://www.servicenow.com/community/service-operations-workspace/introducing-service-reliability-management-for-service/ta-p/2677832)
* [Search the Known Error Portal for known error articles](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477)
* [Contact Customer Service and Support](https://support.servicenow.com/now?draw=case)
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