Using Collaboration services Release version: Zurich Updated August 19, 2025 1 minute to readUse Slack as a communication channel to communicate with the users to resolve their incidents. Import messages from an incidentYou can import messages from a slack channel for an incident and append them in the Comments to store all important messages in the ServiceNow® instance.
Using Collaboration services Release version: Zurich Updated August 19, 2025 1 minute to readUse Slack as a communication channel to communicate with the users to resolve their incidents. Import messages from an incidentYou can import messages from a slack channel for an incident and append them in the Comments to store all important messages in the ServiceNow® instance.