--- sourceDocument: Zurich IT Service Management sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/it-service-management Release : - zurich ft:locale : - en-US ft:publication_title : - Zurich IT Service Management ft:clusterId : - itsm bundleId : - itsm workflow : - Technology --- # Explore # Exploring DevOps Change Velocity {#ariaid-title1} Release version: Zurich Updated March 12, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Exploring DevOps Change Velocity ServiceNow® DevOps Change Velocity is designed to help Development and Change Management teams accelerate change processes by integrating the DevOps toolchain with ServiceNow. It collects data from planning, coding, testing, and orchestration tools to provide visibility across the entire software delivery lifecycle, offering a unified view of activities from planning through operations. Show full answer Show less ## Key Features * **Change automation:** Automates change workflows and approval decisions, enabling automatic creation and completion of DevOps change requests with configurable approval rules (auto-approve, auto-reject, or manual approval), balancing speed and governance. * **Change traceability:** Tracks work items, commits, artifacts, builds, and releases linked to change requests, providing transparency and a single source of truth for all stakeholders. * **DevOps Insights:** Offers flow metrics, change acceleration metrics, and key performance indicators (KPIs) across the software delivery value chain and connected tools, enabling data-driven decision making. ## Benefits by Role * **Developers:** Experience faster change approvals without manual data entry, allowing focus on development within familiar tools and reducing administrative overhead. * **Change Managers:** Gain automation to handle higher change volumes, focus on exceptions needing human intervention, respond quickly to audits, and maintain visibility over pipelines and tests. * **Release Managers:** Achieve enhanced correlation between changes and releases, reduce manual tasks, improve release reliability, and monitor release progress effectively. * **Application Development Leadership:** Obtain comprehensive visibility into team and value stream performance, identify bottlenecks, and make informed improvement decisions. * **Operations and Support:** Benefit from consolidated change and incident management in one tool, better correlation between changes and incidents, and reduced Mean Time to Resolution (MTTR). * **IT Compliance Officers:** Ensure compliance with automated change policies, improve control and transparency through automated data gathering, and simplify risk measurement. ## Additional Capabilities * **User Adoption Journey:** Supports a phased implementation approach (crawl, walk, run, fly) for gradual automation of change approvals. * **Integrations:** Connects with external DevOps toolchains to automate data collection and workflows. * **Dashboards:** Provides DevOps Insights dashboards to monitor process outcomes and the DevOps Pipeline UI for visual analysis of pipeline executions. Learn how ServiceNow® DevOps Change Velocity helps your Development and Change Management teams accelerate change and connect their DevOps tool chain with ServiceNow to automate change processes. ## DevOps Change Velocity overview {#dev-ops-landing-page__section_zlk_5qm_x5b} DevOps Change Velocity collects data from your DevOps planning, coding, testing, and orchestration tool chain to provide visibility across the entire software delivery life cycle. This enables a single view for both the Development team and the Operations team across the end-to-end activities (plan, develop, build, test, deploy, and operate). The DevOps Change Velocity application provides the following major benefits: Change automation : Automate the change workflow and approval decisions to increase change velocity while ensuring governance and control. Create and complete DevOps change requests automatically and automate approval decisions based on input data (auto-approve, auto-reject or manually approve). Change traceability : Track the progress of your work items, commits, artifacts, builds, and releases using the change requests to lend additional transparency and provide a single source of truth to all the personas involved. DevOps Insights : View flow metrics, change acceleration metrics and other KPIs across the end-to-end software delivery value chain and connected tools. To learn about the tools that the DevOps Change Velocity application supports, see [DevOps Change Velocity integrations](https://www.servicenow.com/docs/4ipj6IR60IV2DSLPfr76TQ "Get an overview of how DevOps Change Velocity integrates with your external DevOps toolchain and the tools supported for this integration."). To understand how you can incrementally progress to get value faster using DevOps Change Velocity, see [User journey for DevOps Change Velocity](https://www.servicenow.com/docs/tSSrD_oGN4mJAMvHj8PWPg "Review the adoption journey of the DevOps Change Velocity application to enable a phased (crawl, walk, run, fly) approach toward complete automation of change approvals."). ## Benefits of DevOps Change Velocity according to persona {#dev-ops-landing-page__section_qkb_rqm_x5b} {#dev-ops-landing-page__table_rdw_ngy_v5b__entry__3} | Persona | Challenges | DevOps Change Velocity benefits | |-|-|-| | Developer | * Long feedback loop for change approval * Manual collection of data * Swivel chair (entering data in multiple interfaces) from changes to work items * Lack of end-to-end visibility of the entire DevOps life-cycle * Significant time spent on admin tasks {#dev-ops-landing-page__ul_cd5_vhy_v5b} | * Automated data collection process through integrations * No time lost in manually creating a change request or providing evidence manually * More time for actual development work * Developers can keep working in their own tools {#dev-ops-landing-page__ul_fgf_xky_v5b} | | Change manager | * Difficulty in handling an increasing number of changes * Not able to focus on only the changes that truly need human intervention * Manual work to respond to audit request * Significant time spent on gathering data {#dev-ops-landing-page__ul_jyr_yhy_v5b} | * Accelerate change process with automated flows * Visibility over pipeline, tests, and change in a single tool * Automated documentation of change content and controls * Automate appropriate change governance driven by data * One-click audit response {#dev-ops-landing-page__ul_k2m_1ly_v5b} | | Release manager | * Lack of correlation between changes and release to measure progress * Unable to eliminate manual tasks from delivery processes {#dev-ops-landing-page__ul_v2z_c3y_v5b} | * Enhanced visibility into the release plan and progress * Automation of more tasks with integrations * Improved release reliability {#dev-ops-landing-page__ul_lk3_2ly_v5b} | | Application development leadership | * Lack of visibility across teams and value streams * Lack of team performance comparison data * Inability to identify and resolve performance bottlenecks {#dev-ops-landing-page__ul_nhj_g3y_v5b} | * Visibility into the entire value stream * Normalized views of team performance * Identify bottlenecks and take appropriate action {#dev-ops-landing-page__ul_ilj_hly_v5b} | | Operations and Support teams | * Limited forecast and speed of remediation * Lack of visibility over change content and impact * Too many tools to correlate change, release, and incidents {#dev-ops-landing-page__ul_csw_l3y_v5b} | * Single tool to manage changes and incidents * Easier correlation between change and incident * Reduced Mean Time to Resolution (MTTR) from improved visibility {#dev-ops-landing-page__ul_pc5_jly_v5b} | | IT compliance officer | * Limited visibility to ensure compliance * Lack of transparency of data and process to measure risks {#dev-ops-landing-page__ul_ev3_q3y_v5b} | * Ensure compliance with automated change policy * Improved control and visibility with automated gathering of data {#dev-ops-landing-page__ul_lmt_lly_v5b} | [ ] {#dev-ops-landing-page__table_rdw_ngy_v5b} Explore more details such as the user adoption journey, supported integrations, and Insights in the following sections. * **[User journey for DevOps Change Velocity](https://www.servicenow.com/docs/tSSrD_oGN4mJAMvHj8PWPg)** Review the adoption journey of the DevOps Change Velocity application to enable a phased (crawl, walk, run, fly) approach toward complete automation of change approvals. * **[DevOps Change Velocity integrations](https://www.servicenow.com/docs/4ipj6IR60IV2DSLPfr76TQ)** Get an overview of how DevOps Change Velocity integrates with your external DevOps toolchain and the tools supported for this integration. * **[DevOps dashboards](https://www.servicenow.com/docs/kBOIB1Vh1tmNgPpkRgbIXQ)** Use the DevOps Insights dashboard to evaluate the results of your overall DevOps process. Use the DevOps Pipeline UI view to visually analyze your pipeline executions.