DEX policies for persistent VDIs

  • Release version: Zurich
  • Updated April 2, 2026
  • 2 minutes to read

    • Policy reference for DEX monitoring on Windows persistent Virtual Desktop Infrastructures (VDI). Use this reference to understand available check instances, frequencies, and parameters for application, network, and device monitoring.

    Policies for Windows persistent VDIs — Application

    DEX provides the following policies for persistent VDI applications.
    Check instance Description Frequency Historical or latest Check instance parameters*
    os.win.check-app-historical Collects the application metrics in the persistent VDI Windows device and sends the metric data to Metric Base. 5 mins Historical

    cpu_usage, memory_usage, uptime, last_access_time, crashes, io_usage_read, io_usage_write, is_running, freezes, zscaler_service_status
    os.win.check-app-sccm-latest Collect application-specific metrics for the Microsoft System Center Configuration Manager app on the persistent VDI Windows device. 24 hours Latest Not applicable
    Important:
    * DEX Windows Apps Metrics with the uptime check instance parameter only runs with the Local System account.

    Policies for Windows persistent VDIs — Application Network Experience

    Note:
    These policies have the following limitations:
    • A tracert command is used to get the network path.
    • ANE doesn't work for path in the domain URL. Example: <domain>/<path>
    DEX provides the following policies for persistent VDIs applications.
    Check instance Description Frequency Historical or latest Check instance parameters
    os.win.check-app-dom-network-historical Collects Windows installed apps network monitoring metrics like latency, packet loss, and jitter and sends monitoring data to Metric Base and the ServiceNow® instance. 10 mins Historical domain_network_details
    os.win.check-web-app-dom-net-historical Collects Windows Web apps network monitoring metrics like latency, packet loss, and jitter and sends monitoring data to Metric Base and the ServiceNow instance. 10 mins Historical domain_network_details

    Policies for Windows persistent VDIs — Device

    DEX provides the following policies for persistent VDI devices.
    Check instance Description Frequency Historical or latest Check instance parameters*
    os.win.check-system-metrics-latest Collects Windows device metrics and sends the metric data to the ServiceNow instance. 24 hours Latest uptime, logged_in, antivirus_enabled, firewall_enabled, disk_details, device_details, battery_details, bsod_details, cpu_details, os_details, power_plan, stability_index, pending_updates, network_details, bitlocker_details, user_profiles, antimalware_details, hard_drive_status, peripheral_devices_details, device_events, last_access_time, os_setup_details, cpu_usage, memory_details, bios_details, network_connection_profiles, network_adapter_details, boot_details, reboot_details
    Important:
    * DEX Windows Device Metrics with the following check instance parameters runs only with a Local System account: bitlocker_details, last_access_time, pending_updates, user_profiles.
    os.win.check-system-metrics-historical Collects Windows device metrics and sends the metric data to MetricBase. 30 mins Historical network_connection_profiles
    os.win.check-system-metrics-historical Collects Windows device metrics and sends the metric data to MetricBase. 5 mins Historical disk_usage, disk_available, io_usage_write, io_usage_read, memory_details, cpu_usage, battery_charge_percentage, energy_consumption, wifi_transmit_rate, wifi_receive_rate, wifi_signal_strength, uptime, disk_details, cpu_performance_details, crashes, power_consumption, gpu_usage, gpu_vram_usage
    os.win.check-process-data Collects data for running Windows processes and sends the data to the ServiceNow instance. 24 hours Not applicable Not applicable
    os.win.check-sys-compliance-historical Collects Windows device metrics and sends the metric data to the ServiceNow instance. 5 mins Historical Not applicable
    os.win.check-sys-compliance-latest Collects Windows device metrics and sends the metric data to the ServiceNow instance. 24 hours Latest Not applicable
    os.win.check-system-executables-latest Collects all the executables present on all volumes of a Windows device. 24 hours Latest config_file_read
    os.win.check-system-registry-latest Gets registry data on Windows device. 24 hours Latest config_file_read