Product quality investigation

  • Release version: Zurich
  • Updated January 5, 2026
  • 1 minute to read

    • Product quality investigation (PQI) is an organized method used to find, examine, and address problems with a product or service—like defects, non-conformance, or customer complaints. QI needs comprehensive investigation with multiple stakeholders.

    The PQI workspace supports:

    • Root Cause Analysis: Identify the underlying causes of defects.
    • Long-Term Resolution: Implement corrective and preventive actions.
    • Continuous Improvement: Enhance processes to avoid recurrence.