Task cause associations

  • Release version: Zurich
  • Updated January 6, 2026
  • 1 minute to read
  • Create the task cause for the root cause analysis of the product non-conformance.

    Before you begin

    Role required: admin

    Procedure

    1. Navigate to Workspaces > CSM/FSM Configurable Workspace > List > Product Non Conformance Case > Root Cause Analysis Task > Task Cause Association.
    2. Select New.
    3. On the Task Cause Association form, fill in the following fields.
      Field Description
      Issue Select the issue record number.
      RCA Select the RCA record for which this task is being created.
      Cause Select the cause of the issue.
      Type Choose the type option:
      • Possible
      • Probable
      • Root cause
      • Contributing factor
    4. Select Save.