---
sourceDocument: Zurich Manufacturing
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/manufacturing

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Manufacturing

ft:clusterId :

    - mftg

bundleId :

    - mftg

workflow :

    - Customer and Industry


---

# Approving sales promotion claims

# Reviewing and approving the sales promotion claims {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Agents workspace enables a claims agent to review and approve the sales promotion claims submitted by the dealer.
{#mco-approve-sales-promotion-claims__table_kbs_54c_5fc__entry__2}

|   |   |
|-|-|
| [Approve all claims](https://www.servicenow.com/docs/goVWHuEa8WTlL7Q36YHk9A "As an OEM claims agent, approve all the claim request raised by the dealer.") | Approve each claim case line. |
| [Reject a claim](https://www.servicenow.com/docs/jpUPAfRKRlQA~kwCefz75A "Reject a claim that was raised by the dealer.") | Reject each claim case line. |
| [Partially approve a claims](https://www.servicenow.com/docs/NwB62u0mzbYAj47Nkp3FRA "Partially approve a sales promotion claim by updating the approved amount, which is less than the claimed amount.") | Partially approve the claim case line. |
[ ]

{#mco-approve-sales-promotion-claims__table_kbs_54c_5fc}  
Note:  
Review and approve activity is visible to the claims agent. All other activities are performed by the dealer sales agent.
* **[Approve all claims](https://www.servicenow.com/docs/goVWHuEa8WTlL7Q36YHk9A)**   
  As an OEM claims agent, approve all the claim request raised by the dealer.
* **[Reject a claim](https://www.servicenow.com/docs/jpUPAfRKRlQA~kwCefz75A)**   
  Reject a claim that was raised by the dealer.
* **[Partially approve a claims](https://www.servicenow.com/docs/NwB62u0mzbYAj47Nkp3FRA)**   
  Partially approve a sales promotion claim by updating the approved amount, which is less than the claimed amount.