---
sourceDocument: Zurich Manufacturing
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/manufacturing

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Manufacturing

ft:clusterId :

    - mftg

bundleId :

    - mftg

workflow :

    - Customer and Industry


---

# Recall campaign form

# Recall campaign form {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

The
recall campaign form provides the original equipment manufacturer (OEM) with the required information to initiate a recall
campaign.
{#mco-recall-campaign-form__table_xbz_nb3_wfc__entry__2}

| Field | Description |
|-|-|
| Number | Recall campaign unique number. This field is automatically generated. The number starts with RCP. |
| Campaign name | Name of the campaign. |
| Planned start date | Start date from which the recall campaign is applicable. |
| Product issue number | Serial number of the product for which the recall campaign is created. |
| State | The recall campaign state. The default is draft. |
| Recall type | Recall issue type. Options are: * Product defect * Regulatory * Safety * Technical service bulletin * Stop drive recall * Park outside advisory * Miscellaneous {#mco-recall-campaign-form__ul_hzl_mc3_wfc} |
| Priority | Priority of the recall. Options are: * 1-Critical * 2-High * 3-Moderate * 4-Low * 5-Planning {#mco-recall-campaign-form__ul_ncf_rc3_wfc} |
| Assignment group | Group of the recall manager who is responsible for handling the current campaign. |
| Assigned to | Recall manager from the assignment group who is responsible for handling the current campaign. |
| Short description | Short description of the product issue. |
| Recall issue details | Detailed issues for which the product is recalled. |
| Work notes | Additional notes, if any. |
[Table 1. Recall campaign form fields]

{#mco-recall-campaign-form__table_xbz_nb3_wfc}
**Related tasks**   

* [Create a campaign](https://www.servicenow.com/docs/Xdwt03jAXoNHo4nT~46XrQ "Create a recall campaign and also view the list of campaigns claims assigned to the person who has logged in to the workspace.")
* [View All campaigns](https://www.servicenow.com/docs/KMxnIzX4w~Jh~Je_SS938A "View a recall campaign using the All campaigns form.")