---
sourceDocument: Zurich Mobile Configuration and Navigation
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/mobile

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Mobile Configuration and Navigation

ft:clusterId :

    - mobile

bundleId :

    - mobile

workflow :

    - Development, Data and Analytics


---

# Set up

# Set up offline mode for mobile {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Setup offline mode for your mobile applications so that users can work without an internet connection.

## Before you begin

Role required: admin

## Procedure

1. Navigate to AllSystem MobileMobile App Builder.  
   The Mobile App Builder opens in a new browser tab and displays the application scope selection screen.
2. Search for the application scope you are working in and then select the name of the application scope.  
   The Mobile App Builder categories home screen displays.
3. Select Mobile app configs, and then select the mobile app record you wish to configure offline mode in.
4. Under Mobile push application, select which app type the offline scheduled download should be associated with.  
   For more information, see [Scheduled offline caching](https://www.servicenow.com/docs/pA~eSX8k9lDjW8UWVFfbEQ "Configure offline caching so your field technicians can receive scheduled updates to their offline data cache. Scheduled downloads are based on the user's work schedule.").
5. Under Settings, toggle Offline enabled.
6. Select Save.

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