---
sourceDocument: Zurich Operational Technology Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/operational-technology

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Operational Technology Management

ft:clusterId :

    - optm

bundleId :

    - optm

workflow :

    - Technology


---

# Search for a record in the Industrial Workspace

# Search for a record in the Industrial Workspace {#ariaid-title1}

* Release version: Zurich
* 
* Updated June 16, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Search for a record in the Industrial Workspace related to Operational Technology (OT) data, or Configuration Management Database (CMDB) data.

## Before you begin

* This search experience applies only to instances with AI Search as its search engine. Instances with Zing as its search engine have a different search experience.
* Role required: cmdb_ot_viewer
{#search-in-industrial-workspace__ul_sdx_ncm_yfc}

## About this task

The Industrial Workspace search is configured to show Natural Language Query (NLQ) Genius Results for each search. For more information about how NLQ Genius Results are used in the Industrial Workspace, see [NLQ Genius Results used in the Industrial Workspace](https://www.servicenow.com/docs/CMoJLFgFwjT8APr1ahmvVA "The Industrial Workspace leverages Natural Language Query (NLQ) Genius Results for each search."). For more information about NLQ Genius Results, see [NLQ Genius Results](https://www.servicenow.com/docs/access?context=genius-result-nlq-ais&version=zurich&pubname=zurich-platform-administration&ft:locale=en-US).  
Using the search bar in the Industrial Workspace, you can search and find results for the following records.

* IT Incident
* OT Incident and Incident Task  
  Note:  
  OT Incident and Incident Task records are only available if you have Operational Technology Incident Management installed.
* OT Change and Change Task  
  Note:  
  OT Change and Change Task records are only available if you have Operational Technology Change Management installed.
* Catalog Task
* Knowledge
* User
{#search-in-industrial-workspace__ul_gyt_bcl_tfc}

## Procedure

1. Navigate to AllIndustrial Workspace.
2. In the Search bar, use key words or the record number to search for a record.
3. In the search results, select the record you want to view.  
   If you select a tab and don't have access to the returned records, you will see a No Results message.
4. If you're not in the Industrial Workspace but want to search for records in the Industrial Workspace, perform the following actions.  
   1. In the Search bar, select the Choose search context (![Choose search context icon available in the Search bar.]()) icon.
   2. From the drop-down, select Industrial Workspace.
   {#search-in-industrial-workspace__ol_znf_rfm_yfc}

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