---
sourceDocument: Zurich Operational Technology Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/operational-technology

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Operational Technology Management

ft:clusterId :

    - optm

bundleId :

    - optm

workflow :

    - Technology


---

# Visibility of incidents across sites

# Visibility of incidents across sites {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

With the Operational Technology (OT) incident fulfiller role (sn_ot_incident_write), you can view, create, or edit the incidents that belong to your site. You can also view the incidents that belong to other sites to help
resolve similar incidents at your site.

## OT incident visibility overview {#visibility-across-ot-incident-sites__section_awt_jky_fwb}

If you're a user with the OT incident fulfiller role (sn_ot_incident_write), you can do the following tasks:

* View and edit the OT incident records that are assigned to you or the incidents that belong to your site.
* Create OT incidents.
* View OT incidents that belong to the other sites.
{#visibility-across-ot-incident-sites__ul_uvk_zbm_lwb}

## Benefit of the OT incident fulfiller role {#visibility-across-ot-incident-sites__section_nhl_ncm_lwb}

The main benefit of being an OT incident fulfiller is that you have read-only visibility of incidents across sites. Viewing other incidents across sites can help you resolve similar incidents at your site.  
Note:  
You can't edit OT incidents for other sites. You can only edit incidents that belong to your site.

## Where to view or edit incidents {#visibility-across-ot-incident-sites__section_v2l_ncm_lwb}

The following OT incident lists are available in the Lists module on the Industrial Workspace:

* Assigned to me: View and edit your assigned incident records by navigating to OT IncidentsAssigned to me.
* Belong to my sites: View and edit the incident records that belong to your sites by navigating to OT IncidentsBelong to my sites.
* View the existing incident records at different sites by navigating to OT IncidentsAll.
{#visibility-across-ot-incident-sites__ul_cyg_gls_bwb}

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