---
sourceDocument: Zurich Sales Customer Relationship Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/order-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Sales Customer Relationship Management

ft:clusterId :

    - omgmt

bundleId :

    - omgmt

workflow :

    - Customer and Industry


---

# Enable the Business Portal

# Enable the Business Portal {#ariaid-title1}

* Release version: Zurich
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Admins can enable the Business Portal (sn_b2b_portal) so customers can browse products and create orders.

## Before you begin

The application scope must be set to Business Portal. You can change the application scope using the application picker in the Unified Navigation bar.

Role required: admin

## About this task

To set up the Business Portal and Sales Customer Relationship Management self-service enhancements, first install the Business Portal plugins, which are available in the app store.

See [Configuring the Business Portal](https://www.servicenow.com/docs/wBrERPKifH2ICvGmLUVMDQ "As an admin, you can configure the Business Portal (sn_b2b_portal) so your customers can browse products and create orders in Sales Customer Relationship Management.") for more information.

## Procedure

1. Navigate to AllService PortalPortals.
2. Select Business Portal.
3. Clear the Inactive box.
4. Select Save.  
   The Business Portal is enabled.

## What to do next

Customize the Business Portal to match your organization's branding and user experience requirements. For more information, see [Setup the Business Portal](https://www.servicenow.com/docs/access?context=customize-business-portals&version=zurich&pubname=zurich-customer-service-management&ft:locale=en-US).

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