---
sourceDocument: Zurich Sales Customer Relationship Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/order-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Sales Customer Relationship Management

ft:clusterId :

    - omgmt

bundleId :

    - omgmt

workflow :

    - Customer and Industry


---

# View an order on the Business Portal

# View an order on the Business Portal {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Customers can view their orders using the Business Portal.

## Before you begin

Role required: sn_customerservice.customer

## Procedure

1. Log in to the Business Portal.
2. Select RequestsView submitted requestView orders.  
   The View order window has the following controls.
   * To search for orders - use the search option.
   * To sort, and filter orders - use the filter.
   * To export as a PDF, Excel, or CSV - use the Action icon ![]().
   * To open an order - select the order number.
   * To navigate back to the main window - use the breadcrumbs.
   {#order-mgt-view-order-using-customer-portal__choices_yp3_dy2_c2c}
{#order-mgt-view-order-using-customer-portal__steps_hzb_ngq_dsb}
**Related tasks**   

* [Create orders from the Business Portal](https://www.servicenow.com/docs/Zi6YEr5XFwRIJHL2WEJ0Bw "Browse products in a product catalog and create orders in Order Management.")

*[\>]: and then