---
sourceDocument: Zurich Sales Customer Relationship Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/order-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Sales Customer Relationship Management

ft:clusterId :

    - omgmt

bundleId :

    - omgmt

workflow :

    - Customer and Industry


---

# Roles and components of Sales Common

# Roles and components of Sales Common {#ariaid-title1}

* Release version: Zurich
* 
* Updated August 11, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

The Sales Common for Channel Partners plugin (com.snc.partner_relationship_management_sales_common) application uses roles to provide access to information, identify internal and external users, and maintain data
security.  
The PRM plugin (com.snc.partner_relationship_management) comes with a set of functional and granular roles, each with varying levels of access.{#roles-and-components-of-sales-common__table_ytm_bgs_3hc__entry__3}

| Role | Description | Contains roles |
|-|-|-|
| sn_prm_sales_partner_b2b_sales_rep | This role is assigned to external channel partner organizational staff to manage the entire sales lead to cash life cycle for B2B customers. |   |
| sn_prm_sales_partner_b2c_sales_rep | This role is assigned to external channel partner organizational staff to manage the entire sales lead to cash life cycle for B2C customers. |   |
| sn_prm_sales_partner_sales_manager | This role is assigned to external channel partner organizational staff to manage the entire sales lead to cash life cycle for B2B and B2C customers. |   |
| sn_prm_sales_partner_sales_relationship_manager | This role is assigned to enterprise personnel to manage the entire sales lead to cash life cycle for the hierarchy of their channel partners. |   |
[Table 1. Functional rolesList of functional roles and their descriptions installed with the Sales Common application.]

{#roles-and-components-of-sales-common__table_ytm_bgs_3hc}