---
sourceDocument: Zurich Sales Customer Relationship Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/order-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Sales Customer Relationship Management

ft:clusterId :

    - omgmt

bundleId :

    - omgmt

workflow :

    - Customer and Industry


---

# Sold Product Covered form

# Sold Product Covered form {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

The Customer Contracts and Entitlements application uses the Sold Product Covered form to add sold products or install base items that are covered to the Customer Contracts and Entitlements entities.
For information about adding sold products or install base items that are covered, see [Add a sold product or install base item to a service contract](https://www.servicenow.com/docs/WQKHOhNsigLY3v_rEwtOkg "Add the sold products or the install base items covered to service contracts, contract lines, or entitlements.").
{#sold-product-covered-form__table_tk2_ntk_bzb__entry__2}

| Field | Description |
|-|-|
| Contract | The reference number of the associated service contract. |
| Sold Product | The products that are sold to a customer. Note: * The list of sold products is filtered based on the account related to the contract or entitlement. * If a product is added, the Install Base Items field is automatically removed. * If a product isn't listed, you can add it. Select New in the Sold Products window. For more information, see [Create a sold product](https://www.servicenow.com/docs/access?context=create-sold-item&version=zurich&pubname=zurich-customer-service-management&ft:locale=en-US). {#sold-product-covered-form__ul_iy2_stk_bzb} |
| Install Base Item | The related install base item. Note: * The list of sold products is filtered based on the account related to the contract or entitlement. * If an install base item is added, the Sold Product field is automatically removed. * If an install base item isn't listed, you can add it. Select New in the Install Base Item window. For more information, see [Create an Install base item](https://www.servicenow.com/docs/access?context=create-install-base-item&version=zurich&pubname=zurich-customer-service-management&ft:locale=en-US). {#sold-product-covered-form__ul_wz2_stk_bzb} |
| Service contract line | The associated service contract line reference. |
| Entitlement | The associated entitlement reference. |
| Date added | The date that the product is added to the entity. |
| Date removed | The date until which the product is active on the entity. |
[Table 1. Sold Product Covered form]

{#sold-product-covered-form__table_tk2_ntk_bzb}  
Note:  
The activation time period for the sold product or install base item covered must comply with the related entity's activation period.