---
sourceDocument: Zurich Sales Customer Relationship Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/order-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Sales Customer Relationship Management

ft:clusterId :

    - omgmt

bundleId :

    - omgmt

workflow :

    - Customer and Industry


---

# View RFQs

# View requests for quotes (RFQs) on the Business Portal {#ariaid-title1}

* Release version: Zurich
* 
* Updated November 5, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Access, review, and track all your submitted quote requests directly from the Business Portal without having to contact a sales agent.

## Before you begin

Role required: sn_customerservice.customer

## Procedure

1. Log in to the Business Portal.
2. Navigate to RequestsView submitted requestsView request for quotes.
3. Select an RFQ record to view its details.
4. View the pricing information, product offering, quantity ordered, and other details by selecting the Request for quote lines tab.
5. View the order instructions, billing, and shipping details by selecting the Other information tab.
6. Check the status of your quote request in the State field in the RFQ header section.  
   For more information, see [Request for quote (RFQ) states](https://www.servicenow.com/docs/0Or9VFPV492yP67vKLpuag "An RFQ can move through different states during its life cycle after being submitted by the customer based on agent activity in the CSM Configurable Workspace.").
7. If the agent has converted the RFQ to a quote, a View quote button is available for you to view the quote details.
**Related tasks**   

* [View quotes from the Business Portal](https://www.servicenow.com/docs/gVWO5Mn4HuTbZsdK3VA5Vg "View quotes generated for your account directly from the Business Portal. The list includes quotes generated from requests for quotes (RFQs) submitted by you and quotes created offline by a sales agent via the CSM Configurable Workspace.")

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