Exploring Multi-instance Management

  • Release version: Zurich
  • Updated August 25, 2025
  • 1 minute to read
  • Explore the capabilities provided by Multi-instance Management to control how your ServiceNow instances share data across applications. This is useful for synchronizing information between multiple instances in a single customer account.

    Multi-instance Management users

    Multi-instance Management has the following roles.
    Users Description
    admin
    sn_mif.mif_admin

    Multi-instance Management benefits

    Benefit Feature Users
    Provide protected data visibility with a trust configuration per instance and per application Basic trust configuration for data sync applications admin
    Streamline the management of trust configurations across your entire multi-instance environment Cross-instance application trust configuration admin or sn_mif.mif_admin