Email notifications dashboard

  • Release version: Zurich
  • Updated July 31, 2025
  • 3 minutes to read
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    Summary of Email notifications dashboard

    The Email notifications dashboard in ServiceNow Zurich release provides administrators with key metrics and insights into email notifications. It enables proactive management by offering visibility into notification usage, trends, and user engagement. The dashboard requires configuration and execution of data collection jobs to display relevant information.

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    Key Features

    • Email notification insights: View system notifications sent via email over selectable time periods such as last week, month, or quarter.
    • Most triggered notification: Identify which notification triggered most often, with detailed stats including trigger counts, opt-out rates, and ability to activate/deactivate notifications.
    • Most opted-out notification: Understand notifications with the highest opt-out rates, including comparisons with prior periods, and manage their activation status.
    • Most used category: Displays the notification categories that are most frequently triggered, with detailed breakdowns by category, table, and user opt-outs.
    • Total unused notifications: Lists notifications that were not triggered during the selected time frame, helping identify potentially obsolete notifications.
    • Active notifications: Shows the count of currently active versus inactive notifications.
    • Notifications trend: Tracks triggered counts and newly created notifications over time, providing graphical trend visualization.
    • Top email notifications: Lists top 10 notifications by usage, users, or tables, with options to view up to top 100 and filter by various parameters such as date and category.

    Practical Use

    ServiceNow customers can leverage this dashboard to:

    • Monitor notification performance and user engagement to improve communication effectiveness.
    • Identify notifications that users frequently opt out of, enabling adjustment or deactivation to enhance user experience.
    • Track notification trends to anticipate and respond to changes in notification activity.
    • Manage notification categories and unused notifications to maintain a clean, relevant notification set.
    • Configure data collection jobs to ensure up-to-date metrics are available on the dashboard.

    Next Steps

    To use the dashboard effectively, administrators must configure and execute data collection jobs. This setup is essential to populate the dashboard with accurate data. Additional related features include email diagnostics, templates, layouts, retention settings, and notification categories, which complement managing email notifications comprehensively.

    The email notification dashboard provides visibility into key metrics and enables admins to configure the dashboard to enable access to other users.

    To access Email notifications dashboard, navigate to All > System Notification > Email > Email notifications dashboard

    The dashboard enhances visibility and supports proactive management of email notifications, and includes highlights about:
    • Email notification insights
    • Active notifications
    • Notification trends
    • Top 10 email notifications by usage, users, and tables

    Data collection is triggered by configuring and executing jobs. For more information, see Configure jobs for email notifications dashboard.
    Note:
    Configuration of jobs is required for data to be displayed on the dashboard.

    Key insights

    Email notification insights highlights and shows the system notification sent over emails for the selected time period.

    Email notifications insights

    Table 1. Email notifications insights
    UI component Description
    Date Select the time period for the data that you want to view.
    • Last 3 months
    • Last month
    • Last quarter
    • Last week
    • Yesterday
    Most triggered notification

    Example for most triggered notification

    The most triggered notification in the selected time period. In the above example the Asset Restocking notification has been triggered 99 times.
    Clicking on Most triggered notification gives more insight into the notification overview for the selected period which includes:
    • Triggered count: Comparison for the selected period
    • Opted out overview: The overview of the fraction of users who have opted out from a notification and the total number of users who have received at least once
    • Total unsubscribed count: Highlights the total number of users who unsubscribed after subscribing through custom notifications
    • Conditions: View the notification details and condition set
    • Activate or Deactivate: Option to activate or deactivate the notification
    Most opted-out notification

    Most opt-out notification.

    The overview of all recipients receiving the notification vs. the users who opted out of the notification. In the above example 120 users were receiving the notification and out of the 120 users, 78 users have chosen to opt out from receiving the notification.
    Clicking on Most opted-out notification gives the notification overview for the selected period which includes:
    • Triggered count: Comparison for the selected period and the prior period (for example, the same month or the previous month or quarter)
    • Opted out overview: The overview of the fraction of users who have opted out from a notification and the total number of users who have received at least once
    • Total unsubscribed count: Highlights the total number of users who unsubscribed after subscribing through custom notifications
    • Conditions: View the notification details and condition set
    • Activate or Deactivate: Option to activate or deactivate the notification
    Most used category

    Most used category.

    Notification category of the that was most triggered in the selected time period.
    Clicking on Most used category displays the top 100 most used notification categories with:
    • Triggered count (times)
    • Opted-out count (users)
    • Category name
    • Table name
    Total unused notification

    Total unused notifications.

    Total number of notifications that weren't triggered during the selected time period.
    Clicking on Most unused notification displays the top 100 most unused notifications with:
    • Triggered count (times)
    • Opted-out count (users)
    • Category name
    • Table name

    Example for deeper insights into a notification

    Example for deeper insights into a notification

    Active notifications

    Active notifications shows the number of total notifications where true represents the number of active notifications and false represents the number of inactive notifications.

    Example for active notifications

    Notifications trend

    Monitor notifications trend on triggered counts and newly created notifications. It shows the trend for the selected time period, comparing the current triggered count to the previous period (for example, the same month or the previous month or quarter). It also provides an overview of how the triggered count has evolved over time, with a graphical representation for better visualization of the trend. You can view the email notification trends by:

    • Triggered count

      Example for Triggered count shown in monthly email notifications trend

    • Newly created notifications

      Example for Newly created notifications shown in monthly email notifications trend

    Top email notifications

    Example for Top 10 email notifications by usage

    The top 10 email notifications can be viewed by:
    • Usage
    • Users
    • Tables
    You can select Show more to view up the top 100 notifications.

    Example for top notifications by usage

    The top 100 notifications for Most triggered, Last triggered, Most opted-out and Unused notifications can be filtered and viewed by Date, Category, Table, and State.

    To view all the email notifications, select View all email notifications.