Getting apps and trials from the ServiceNow Store

  • Release version: Zurich
  • Updated March 12, 2026
  • 2 minutes to read
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    Summary of Getting apps and trials from the ServiceNow Store

    This guide explains how ServiceNow customers can procure applications and trials through the ServiceNow Store, particularly for the Zurich release. It highlights when procurement via the Store is necessary and outlines the available options for obtaining apps, including free apps, paid licenses, and partner applications. The process ensures compliance with custom terms, licensing, and provider approvals.

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    Key Features

    • Procurement requirement: Apps must be procured from the ServiceNow Store if they have custom terms and conditions, require payment, or need provider approval.
    • Application state indicators: Visible in the Application Manager, these indicators show if an app requires procurement before installation.
    • Procurement options:
      • Get free apps with terms or approvals
      • Buy apps from ServiceNow as provider
      • Buy apps from partner providers
      • Procure products, which are collections of applications fulfilling business needs
    • Trial availability: Many apps offer a 30-day trial for non-production instances, allowing evaluation before committing to production procurement. Trial availability is indicated in the app listing and Application Manager.
    • Application Manager: Use this interface to install, update, repair, or uninstall apps after procurement.
    • Additional support: Customers can contact app providers through the Store for questions, and must consider version compatibility and dependencies before installation.
    • Terms and conditions: Must be signed via the Store to proceed with procurement and installation; unsigned terms block these actions.

    Key Outcomes

    By following this procurement process, ServiceNow customers ensure they meet all licensing, approval, and compliance requirements for apps. They can confidently evaluate apps through trials on non-production instances and efficiently manage installed applications via the Application Manager. This process helps optimize app usage, streamline procurement, and maintain system integrity.

    Learn more about the different procurement flows for apps from the ServiceNow Store.

    Overview of getting apps and trials

    Applications must be procured from the ServiceNow Store if any of the following scenarios apply:
    • The application has custom terms and conditions that must be agreed to.
    • The application requires a paid license or subscription.
    • The application requires the provider's approval to install.

    Application state indicators can help you determine whether an application must be procured from the ServiceNow Store before it can be installed. Any applicable application state indicators are shown as part of application details page in the Application Manager. For more information about application state indicators, see Application state indicators in Application Manager.

    Procure apps for any production or non-production instance in one of the following ways:

    • Get a free application

      Get an app that's available at no additional cost from the ServiceNow Store when the app has custom terms and conditions or requires provider approval.

    • Buy a ServiceNow application

      Log in to the ServiceNow Store and purchase an application that lists ServiceNow as the provider.

    • Buy a partner application

      Log in to the ServiceNow Store and purchase an application that lists a non-ServiceNow provider.

    • Get a product

      Procure products from the ServiceNow Store based on the terms of your license. A product is a collection of functionalities, typically including multiple applications, that aims to fulfill a category of business need.

    Many apps provide a 30-day trial at no additional cost. The trial enables you to install the app on your non-production instances to determine whether you want to continue with procurement for production instances.

    If a trial is available for an app, the listing has a Request 30-day trial option in the app listing and the app details page in the Application Manager shows the "Trial Available" state indicator.. For more information about starting an app trial, see Start an application trial from the ServiceNow Store.

    Once an app has been procured, it’s available to install from the Application Manager.

    Additional information