Implementing notification action with a script

Use the Script field in the Notification Action form to update and implement a notification action.

Before you begin

Role required: admin

Procedure

1. Navigate to All > System Notification > Provider > Notifications.
   A list of notifications shows up.
2. Select an existing notification.
3. Scroll down to the Notification Actions related list.
4. Open the Notification Action form and choose between the following options to reach the Notification Action form:
   • If there are no existing notification actions under Notification Actions related list, do the following.
     1. Click New Provider Action under Notification Actions related list.
     2. Select the type of notification action you would like to create from the Notification Action wizard.
        Note:

        Scriptable Action, Flow Action and Virtual Agent are the only types of notification actions available.
   • If there is an existing notification action, select one from the list under Notification Actions related list.
   The Notification Action form shows up.
5. On the form, update the fields as required.

   Fields	Description
   Name	Name of the actionable notification.
   Application	Scope of the actionable notification record.
   Notification	Name of the notification containing the actionable notification record.
   Active	Option to activate the actionable prompt record.
   Script	Script to implement the actionable notification.

6. Click Update.