Default transform definitions

Release version: Zurich

Updated July 31, 2025

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Summary of Default transform definitions

ServiceNow provides a set of default transform definitions that enable you to manipulate field values during data transformation. These definitions cover text, numeric, and text-numeric data types, allowing you to standardize, format, and clean data as it is imported or processed.

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Key Features

Change case: Converts text field characters to upper case, lower case, title case (proper), or formal case (first letter capitalized).
Constant: Replaces the field value with a specified constant, useful for setting fixed values.
Delete: Removes a sequence of characters from a string based on specified start and end positions.
Insert: Inserts a fixed sequence of characters into a field at a defined position.
Left and Right: Keeps or deletes a specified number of characters from the left or right side of a field value.
Prefix and Suffix: Adds defined characters to the beginning or end of a field value.
Replace: Uses regular expressions to find and replace strings within a field value, supporting complex substitutions.
Round: Rounds numeric values to a chosen interval with various rounding modes (e.g., half up, half down, toward zero), suitable for aligning values to business units.
Substring: Keeps or deletes characters in a specified substring range within a field.
Trim: Removes blank spaces from text or numeric fields to clean input data.

Practical Use and Benefits

These transform definitions help ServiceNow customers ensure consistent and clean data during imports or integrations by:

Standardizing text formats to meet business rules (e.g., casing, prefixes, suffixes).
Cleaning or modifying strings to remove unwanted characters or insert necessary delimiters.
Applying precise numeric rounding to align with reporting or calculation requirements.
Replacing or setting constant values to enforce data integrity.

By leveraging these built-in transforms, you can automate data normalization, reduce manual correction efforts, and improve overall data quality within your ServiceNow instance.

The system offers default transform definitions for fields containing text, text numeric, and numeric values.

Table 1. Transform Definitions
Transform Type	Category	Description	Parameters
Change case	Text	Changes the case of the characters in the field value.	Mode: Select one of the following modes: Upper: Converts the value to all upper case characters Lower: Converts the value to all lower case characters Proper: Converts the value to title case, with the first character in each string in upper case, and the remaining characters of the string in lower case. Formal: Converts the value to a string in which only the first letter of the first word is in upper case.
Constant	Text Numeric	Converts the value in this field to a constant.	Constant: The constant with which to replace the value in this field.
Delete	Text	Delete a specified sequence of characters from a field value.	Starting position: Specifies the first character in a sequence of characters to delete from a string. See the discussion of position modes at the beginning of this section for details. Ending position: Specifies the final character in a sequence of characters to delete from a string. See the discussion of position modes at the beginning of this section for details.
Insert	Text	Insert a fixed character sequence into a field value.	Position: The character position at which to insert the new value. See the discussion of position modes at the beginning of this section for details. Insert: The value to insert into this field.
Left	Text	Deletes or keeps a specified number of characters from the left side of this field value.	Position: Specifies the number of characters to keep or delete from the left side of the value. See the discussion of position modes at the beginning of this section for details. Mode: Select the mode for this transform: Keep or Delete.
Prefix	Text	Adds characters to the beginning of a field value.	Prefix: Defines the characters to add to the beginning of the transformed field value.
Replace	Text	Replaces occurrences of one string with another string. The special characters backslash (\) and dollar sign ($) in the replacement string can cause the transform to be different than if the replacement string were being treated as a literal replacement string. Use a regular expression to replace a string or parts of a string.	Find: Enter the string or regular expression to replace. Replace with: Enter the replacement string.
Right	Text	Retains or deletes a specified number of characters from the right side of a field value.	Position: The number of characters to delete or keep from the right side of this transformed field. See the discussion of position modes at the beginning of this section for details. Mode: Select the mode for this transform: Keep or Delete.
Round	Numeric	Rounds integers to a configured rounding interval using specific criteria. The interval must be appropriate to the value being transformed, such as an interval of 12 for a value expressed in dozens or 0.01 for decimal values expressed in hundredths.	Interval: Select the rounding interval that is appropriate to the units of the field value. For example. an interval of 256 is appropriate for expressing RAM values in megabytes, but does not work for Disk space expressed in gigabytes. The rounding interval for the examples below is 1 Mode: Criteria for applying the rounding interval. Half up: Always round up a value that is exactly half way between two intervals. For example, 3.5 is always rounded up to 4, and -3.5 is always rounded up to -3. Half down: Always round down a value that is exactly half way between two intervals. For example, 3.5 is always rounded down to 3, and -3.5 is always rounded down to -4. Half away from zero: Always round an integer that is half way between the specified interval away from zero. For example, 3.5 is always rounded to 4, and -3.5 is always rounded to -4. Half toward zero: Always round an integer that is half way between the specified interval toward zero. For example, 3.5 is always rounded to 3, and -3.5 is always rounded to -3. Half to even: Always round an integer that is half way between the specified interval to the nearest interval whose least significant digit is even. For example, 3.5 is always rounded to 4, and 4.5 is always rounded to 4. Half to odd: Always round an integer that is half way between the specified interval to the nearest interval whose least significant digit is odd. For example, 3.5 is always rounded to 3, and 4.5 is always rounded to 5. Up: Always round an integer up by the specified rounding interval. For example, 3.4 is always rounded to 4 by a rounding interval of 1.0. Down: Always round an integer down by the specified rounding interval. For example, 4.6 is always rounded to 4 by a rounding interval of 1.0. Away from zero: Always round an integer away from zero by the specified rounding interval. For example, 3.3 is always rounded to 4, and -3.3 is always rounded to -4 by a rounding interval of 1.0. Toward zero: Always round an integer toward zero by the specified rounding interval. For example, 3.3 is always rounded to 3, and -3.3 is always rounded to -3 by a rounding interval of 1.0.
Substring	Text	Keep or delete characters from a specified sub-sequence of characters in the field value.	Starting position: Specifies the first character in a sub-sequence of characters within the value. See the discussion of position modes at the beginning of this section for details. Ending position: Specifies the final character in a sub-sequence of characters within the value. See the discussion of position modes at the beginning of this section for details. Mode: Select whether to Delete the sub-sequence selected or Keep only those characters defined.
Suffix	Text	Appends characters to the end of a field value.	Suffix: Defines the suffix to add to the end of the field value.
Trim	Text Numeric	Removes blank spaces from the field value.	No parameters