Activate a plugin

  • Release version: Zurich
  • Updated July 31, 2025
  • 1 minute to read

    • You can activate most plugins to expand features and functionalities in the ServiceNow AI Platform.

    Before you begin

    Note:
    Before requesting or activating a plugin, check whether the plugin has already been activated on your instance. For details on how to check a plugin activation status, see the Plugin Activation Status [KB0678767] article in the Now Support knowledge base.

    If you are ready to install, first confirm the product is an application or a plugin. See KB1438103 for more information. The subsequent activation workflow depends on this product type. For identification guidelines, see Plugins vs Store Apps [KB1585881].

    Role required: admin.

    Procedure

    1. Navigate to All > System Applications > All Available Applications > All.
    2. Find the plugin using the filter criteria and search bar.

      You can search for the plugin by its name or ID. If you cannot find a plugin, you might have to request it from ServiceNow personnel.

    3. Select Install to start the installation process.
      Note:
      When domain separation and delegated Admin are enabled in an instance, the administrative user must be in the global domain. Otherwise, the following error appears: Application installation is unavailable because another operation is running: Plugin Activation for <plugin name>.
      You will see a message after installation is completed. For information about the components installed with a plugin, see Find components installed with an application.
    1. Obtain a detailed description of the reported issue.
    2. Verify the status of the plugin in the Plugins module ( v_plugin). The Plugins module maps to the v_plugin table.
    3. Check the sys_plugin_log table for any skipped records.
    4. Validate the final record state (skipped or loaded) by querying the target table using the associated sys_id. Most of the records should show a "loaded" status.
    Note:

    For detailed information on troubleshooting plugin issues, see KB0691461.