Using the ServiceNow Store in a regulated environment
Summarize
Summary of Using the ServiceNow Store in a regulated environment
In regulated environments, ServiceNow instances may require an isolated version of the ServiceNow Store to comply with strict data security, privacy, and compliance requirements. These isolated stores exist in federal and regional instances to meet specific organizational or governmental standards. Not all regulated environments need isolated stores; some use the commercial ServiceNow Store instead.
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Regulated instances are hosted in datacenters aligned with the necessary regional or governmental standards to ensure data residency and security. However, applications and products obtained from federal or regional ServiceNow Stores are not pre-accredited, so customers must conduct their own security reviews before deployment.
Accessing and Procuring Applications
- Access: Customers must access the correct version of the ServiceNow Store based on their environment. Regulated environments with isolated stores should use those specific stores, while others use the commercial ServiceNow Store.
- Trials and Free Apps: Users can request 30-day trials or obtain free applications by logging into their respective isolated federal or regional ServiceNow Store and following the same procedures as the commercial store.
- Paid Applications: Paid app procurement in regulated environments follows a specific process outlined for federal or regional stores.
- On-Premise Instances: Separate procurement steps exist for on-premise customers, including uploading apps directly when self-hosting.
Installation
- Hosted regulated instances should follow the standard installation process for applications or plugins.
- Self-hosted (on-premise) instances require uploading the app manually.
Additional Considerations
- Store Availability: Not all regulated environments have isolated federal or regional ServiceNow Store instances. Customers should verify which applies to their environment.
- Listing Restrictions: Certain types of app listings are restricted in federal or regional stores to maintain strict data privacy standards.
- Terms and Conditions: Customers must accept ServiceNow Store terms and conditions to avoid procurement or installation blocks.
Certain regulated environments require an isolated instance of the ServiceNow Store to meet data security requirements. If your instance is in a regulated environment, you might need to get apps and products from a federal or regional version of the ServiceNow Store.
Overview of using the ServiceNow Store in a regulated environment
Regulated instances of the ServiceNow AI Platform are hosted in datacenters that comply with the specific regional, organizational, or governmental needs of the customers that use them. With a regulated instance, an organization or government body can determine specific requirements, including data residency, privacy and security, and compliance requirements.
Some regulated environments require their own isolated instances of the ServiceNow Store to meet security requirements. Isolated instances of the ServiceNow Store are available in both federal and regional regulated instances.
Not all regulated environments require an isolated instance of the ServiceNow Store. If your environment doesn't have access to an isolated federal or regional ServiceNow Store, use the commercial ServiceNow Store instead. For more information about which environments have access to an isolated federal or regional ServiceNow Store, see Environments with federal or regional ServiceNow Store instances.
- Access the correct version of the ServiceNow Store for your environment.
- If your regulated environment has an isolated federal or regional instance of the ServiceNow Store, see Access the ServiceNow Store for a regulated environment.
- If your regulated environment doesn't require an isolated federal or regional instance, use the procurement process for the commercial ServiceNow Store instead. For information about procuring apps from the commercial ServiceNow Store, refer to Getting apps and trials from the ServiceNow Store.
- Procure an application from an isolated federal or regional instance of the ServiceNow Store.
- To request a 30-day trial, log in to your federal or regional instance of the ServiceNow Store and use the same process that users of the commercial ServiceNow Store do. For more information, see Start an application trial from the ServiceNow Store.
- To get an application that's available at no additional cost, log in to your federal or regional instance of the ServiceNow Store and use the same process that users of the commercial ServiceNow Store do. For more information, see Get a free application.
- To request a paid application, see Request a paid app for a regulated environment.
- To complete procurement of an application for an on-premise instance, see Get an app or product as an on-premise customer.
- Install an application in a regulated environment.
- If you have a hosted instance in a regulated environment, see Install an application or plugin.
- If you self-host your instance, see Upload an app to an on-premise instance.
Additional info
- Environments with federal or regional ServiceNow Store instances
Certain regulated environments contain an isolated instance of the ServiceNow Store to support data security requirements. Find out whether your environment has its own federal or regional instance of the ServiceNow Store.
- Listing types not available in regulated environments
To preserve data privacy standards, certain types of app listings can't be offered in federal or regional instances of the ServiceNow Store.
- Terms and conditions in the ServiceNow Store
Learn about when terms and conditions must be accepted in the ServiceNow Store. Unaccepted terms and conditions block procurement and installations.