---
sourceDocument: Zurich ServiceNow AI Platform Administration
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/platform-administration

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich ServiceNow AI Platform Administration

ft:clusterId :

    - platadm

bundleId :

    - platadm

workflow :

    - Platform


---

# Revert to Zing as the Unified Navigation search engine

# Revert to Zing as the Unified Navigation search engine {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Revert to using Zing text indexing and search engine for the Unified Navigation search field in Next Experience.

## Before you begin

The AI Search for Next Experience
ServiceNow® Store application must be installed on your instance. For details on installing this application, see [Install AI Search for Next Experience](https://www.servicenow.com/docs/KToGdeB09RfYpC8iIPwu5w "Install the AI Search for Next Experience application from the ServiceNow Store.").

Role required: ais_admin

## About this task

You can undo the configuration changes you made to enable AI Search for Next Experience. This may be for either of the following reasons:

* You prefer to use Zing text indexing and search engine for Unified Navigation in Next Experience.
* You plan to disable Next Experience and revert to the legacy UI. (The legacy UI only supports the Zing engine for global search and workspace search.)
{#revert-zing-unified-nav-search__ul_fcl_wyd_btb}

## Procedure

1. Navigate to AllAI SearchAI Search for Next ExperienceGuided Setup for Zing to AI Search Migration.
2. In the Complete migration to AI Search category, select Edit.
3. In the Activate AI Search for all Next Experience search applications task, select Configure.  
   A modal window reports the enablement status of AI Search for Next Experience on your instance.
4. If the system reports AI Search for Next Experience is enabled, select Disable AI Search for Next Experience.
5. When the system reports AI Search for Next Experience is disabled, select Close, then select Mark as Incomplete for the Activate AI Search for all Next Experience search applications task.
{#revert-zing-unified-nav-search__steps_fr1_ztl_z5b}

## Result

The system reverts to using Zing as the search engine for global search and Next Experience workspace application searches issued from the Unified Navigation search field.

## What to do next

Notify all users of your instance that they need to log out and back in before they can use Zing search in the Unified Navigation search field.

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