App installation blocked when installing or updating Now Assist Suite

  • Release version: Zurich
  • Updated March 12, 2026
  • 1 minute to read

    • Unlicensed applications can block the installation or update of Now Assist Suites.

    Symptom

    When attempting to update or install a Now Assist application, another application that is part of the same Now Assist Suite displays an "Installation blocked" indicator in the installation details. The update or installation can't be completed.

    The installation details for Now Assist for Customer Service Management show "Installation blocked" next to Flow Generation version 28.2.5. The option to Continue installing Now Assist for Customer Service Management is inactive.

    Cause

    The application version that displays "Installation blocked" isn't licensed.

    Resolution: License the required application version

    Procedure

    If your organization uses the application, license the version required for the Now Assist Suite installation.
    To license the necessary application version, contact your account executive or request the license through the ServiceNow Store. For more information about licensing applications through the ServiceNow Store, see Buy a ServiceNow application.

    Resolution: Uninstall the application

    Procedure

    If your organization doesn't use the application that blocks installation, uninstall it through the Application Manager.
    For more information about uninstalling applications, see Uninstall an application.