Exploring Application Manager

  • Release version: Zurich
  • Updated July 31, 2025
  • 2 minutes to read
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    Summary of Exploring Application Manager

    Application Manager is a tool within the ServiceNow AI Platform that enables administrators to efficiently install, update, manage, and repair licensed applications and plugins on their instances. It centralizes control over applications included in your license or procured from the ServiceNow Store, helping maintain the health and currency of your ServiceNow environment.

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    Key Features

    • Installation: Admins can install any application or plugin covered by their license or obtained from the ServiceNow Store.
    • Updates: Easily update installed applications and plugins to access the latest features as new versions are released.
    • Repair: Restore applications or plugins to their original state if they become corrupted or accidentally modified.
    • Uninstallation: Some applications can be uninstalled when no longer needed, though not all support this option.
    • Visibility: View and filter comprehensive lists of all applications, products, and plugins—including unlicensed ones—along with detailed technical information such as dependencies and system requirements.
    • Activity Monitoring: Monitor recent and upcoming Application Manager activities, including installations, updates, scheduled jobs, and errors, through an activity log.

    Key Outcomes

    • Administrators gain streamlined control over application lifecycle management, improving operational efficiency and ensuring applications remain secure and up-to-date.
    • Enhanced visibility into application details and statuses supports informed decision-making regarding updates and repairs.
    • The ability to repair applications reduces downtime caused by accidental changes or corruption.
    • Access to activity logs facilitates proactive management and troubleshooting of application-related tasks.

    Application Manager provides admins the ability to install, update, and manage licensed applications and plugins for their instance.

    Application Manager overview

    ServiceNow AI Platform administrators can access the Application Manager by navigating to Admin > Application Manager.

    Application Manager users

    Table 1. Users
    User Description
    Instance admin Install, update, uninstall, and repair applications and plugins for their instances as needed.

    Application Manager workflow

    1. Install applications and plugins with the Application Manager. You can install applications and plugins that are included in your license, or install applications that have been procured from the ServiceNow Store.
    2. Update applications and plugins as new versions become available to get the latest features.
    3. If you no longer need an installed application, you can sometimes uninstall it using the Application Manager. Not all applications can be uninstalled.
    4. If an application or plugin has been corrupted or accidentally changed, you can use the Application Manager to repair it.

    Application Manager benefits

    Table 2. Application Manager benefits
    Benefit Feature Users
    Install any application or plugin included in your license, or any application obtained through the ServiceNow Store. Install applications and plugins Administrators
    Update installed applications and plugins to get access to the latest features. Update applications and plugins Administrators
    Repair applications and plugins to return them to their original state if accidental changes occur. Repair applications and plugins Administrators
    View and filter all applications, products, and plugins . This includes applications, products, and plugins that haven't been licensed yet. View applications, products, and plugins Administrators
    Review a list of all installed applications and plugins that can be updated to a newer version and complete the update process. View applications and plugins with available updates Administrators
    View a list of all applications and plugins that have been installed on your ServiceNow AI Platform instance. Select an application or plugin from the list to display its description and technical details. View all installed applications and plugins Administrators
    View the description and technical details ofan application or plugin. Technical details include dependencies and system requirements. Any options to update, uninstall, or repair the application or plugin are also included. View technical details of applications and plugins Administrators
    Access an overview of recent and upcoming Application Manager activity, including installations, updates, scheduled jobs, and errors. View the Activity log Administrators

    What to explore next

    To learn more about configuring and using Application Manager, see: