Localization Framework support for Knowledge Base

  • Release version: Zurich
  • Updated July 31, 2025
  • 1 minute to read

    • Localization Framework enables the translation of Knowledge Base (KB) articles when a KB article is requested for translation into a language and when a localization requested item (LRITM) is created.

    Localizing Knowledge Base

    The extension of the Localization Framework capabilities to KB articles enables you to do the following tasks:
    • Select multiple languages from the available languages in the instance to configure settings with the knowledge base artifact. To configure localization settings, see Localization Framework settings.
    • Create LRITMs by requesting translations into one or more languages.
    • Translate the content of the KB articles directly using the request translations option.
    • Read, edit, and machine translate the content. You can also send the content to TMS or via email. You can export and import the content of the KB articles.
      Note:
      Activate the Dynamic Translation plugin (com.glide.dynamic_translation) to use machine translation in Localization Framework.
    • Approve and publish the translated content.
    • Translate Knowledge Base articles in bulk in multiple languages.

    For more information on translating the KB articles, see Knowledge base article localization.