Localization Insights dashboard
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Summary of Localization Insights dashboard
The Localization Insights dashboard in ServiceNow provides comprehensive reports on translation statuses across various artifact types, helping customers monitor and manage localization efforts effectively. It organizes translation data into tabs by artifact type and is powered by scheduled jobs that generate insights from Localization Insights records.
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Access the dashboard via All > Localization Framework > Insights Dashboard. For users on the Xanadu release, note that the dashboard is migrated to the Next Experience UI, with an option to use the Core UI version through a specific URL if needed.
Key Features
- Tabbed Artifact Organization: Reports are grouped into General, Catalog Items, Virtual Agent (VA) Topics, and Surveys tabs for focused translation insights.
- Scheduled Reporting: Translation reports update based on a configurable scheduled job (snlfGenerateLocalizationInsightsRecords), which can be managed under Scheduled Jobs.
- Translation Status Visualization: Visual elements include single score metrics and bar charts that show total counts and translation progress statuses such as Completely Translated, Translation in Progress, Partially Translated, and Not Translated.
- User Language Preferences: Displays logged-in users’ preferred languages to help tailor localization priorities.
- Roles and Access: Access to Localization Insights records and dashboard functionality requires localizationadmin or localizationrequestor roles.
- Translation Requests: Users with appropriate roles can view localization request statuses and initiate translation requests directly from the dashboard.
Key Outcomes
- ServiceNow customers gain clear visibility into the state of translations across key artifacts such as Service Catalog items, VA topics, and Surveys.
- Customers can track the number of active languages, ongoing translation projects, and language preferences to better align localization efforts.
- The dashboard supports efficient management of translation workflows through status tracking and direct request capabilities.
- Scheduled job configuration allows customers to control how frequently translation insights are refreshed, ensuring up-to-date reporting.
The Localization Insights dashboard provides reports on translations, grouped into tabs by artifact type. The reports are generated by scheduled jobs based on Localization Insights records.
- Access the dashboard by navigating to . Note:In the Xanadu release, the Localization Insights dashboard is migrated to the Next Experience UI. Customers with existing dashboards who want to access the Core UI version can use this URL: https://<instance name>.service-now.com/$pa_dashboard.do?sysparm_dashboard=6c7634c273231010395108b24ff6a7f6.
- A banner on the Localization Insights dashboard shows the most recent update time of the reports.
- In Scheduled Jobs, you can configure the report update schedule (sn_lf_GenerateLocalizationInsightsRecords) by selecting Configure Job Definition under Related Links.
- The dashboard organizes artifact types into the following tabs:
- General: Displays general translation information.
- Catalog Items: Displays translation information related to Service Catalog items.
- VA Topics: Displays translation information related to Virtual Agent (VA) topics.
- Surveys: Displays translation information related to Surveys.
Required ServiceNow AI Platform role
You need the localization_admin or localization_requestor role to access the Localization Insights (sn_lf_insight) records for executing the scheduled jobs to generate the Localization Insights dashboard.
Use case
| User | Dashboard use |
|---|---|
| Users with the localization_requester or localization_admin roles | View the status of localization requests. Make translation requests for your artifacts from the Localization Insights dashboard. For more information see Request translations from Insights Dashboard. |
Data visualizations
| Title | Type | Source table | Description |
|---|---|---|---|
| Languages Supported | Single Score | sys_language | The total number of activated languages in the instance. |
| Translations In Progress | Single Score | sn_lf_insight | The total number of translations in progress in the instance. |
| Language Preferences | Horizontal Bar | localization_insights_view | Provides information about the preferred languages of logged-in users. |
| Catalog Items | Single Score | sn_lf_insight | The total number of Service Catalog items in the instance. |
| Catalog Items Translation In Progress | Single Score | sn_lf_insight | The total number of Service Catalog items translations in progress in the instance. |
| Catalog Item Translations | Vertical Bar | sn_lf_insight | The total number of Service Catalog items requested for translations
per language. It also indicates the following translation statuses with defined color
legends:
|
| Virtual Agent Topics | Single Score | sn_lf_insight | The total number of published Virtual Agent topics in the instance. |
| Virtual Agent Topic Translation In Progress | Single Score | sn_lf_insight | The total number of Virtual Agent topic translations in progress in the instance. |
| Virtual Agent Topic Translations | Vertical Bar | sn_lf_insight | The total number of published Virtual Agent topics requested for
translations per language. It also indicates the following translation statuses with
defined color legends:
|
| Surveys | Single Score | The total number of surveys in the instance. | |
| Surveys Translation In Progress | Single Score | The total number of survey translations in progress in the instance. | |
| Survey Translations | Vertical Bar | The total number of surveys requested for translations per language. It also
indicates the following translation statuses with defined color legends:
|