Workflows in the Localization Framework

  • Release version: Zurich
  • Updated July 31, 2025
  • 2 minutes to read
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    Summary of Workflows in the Localization Framework

    The Localization Framework in ServiceNow uses workflows to define the sequence of actions required to complete localization tasks. Each task follows a workflow tailored to the target language, guiding the translation and publishing processes.

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    Key Workflows

    The framework supports various predefined workflows combining translation, approval, and publishing steps. These workflows accommodate manual translation, auto-translation, business approval, and different publishing methods. Key workflows include:

    • Translation → Publish: Manual or mode-based translation followed by manual publishing. Requires assignment of the Localization Fulfiller Group.
    • Translation → Translation Approval → Auto Publish: Translation followed by approval, then automatic publishing. Requires Localization Fulfiller and Translation Approver Groups.
    • Auto Translation → Translation Approval → Auto Publish: Auto-translation followed by approval and auto-publishing. Requires Localization Fulfiller Group, Auto Translation Mode, and Translation Approver Group.
    • Auto Translation → Publish: Auto-translation with manual publishing. Requires Localization Fulfiller Group and Auto Translation Mode.
    • Auto Translation → Auto Publish: Auto-translation with automatic publishing. Requires Localization Fulfiller Group and Auto Translation Mode.
    • Business Approval → Translation → Publish: Business approval required before manual or mode-based translation and manual publishing. Requires Business Approver and Localization Fulfiller Groups.
    • Business Approval → Translation → Translation Approval → Auto Publish: Business approval, translation, approval, then auto-publishing. Requires Business Approver, Localization Fulfiller, and Translation Approver Groups.
    • Business Approval → Auto Translation → Translation Approval → Auto Publish: Business approval, auto-translation, approval, then auto-publishing. Requires Business Approver, Localization Fulfiller, Auto Translation Mode, and Translation Approver Groups.
    • Business Approval → Auto Translation → Publish: Business approval, auto-translation, then manual publishing. Requires Business Approver, Localization Fulfiller Groups, and Auto Translation Mode.
    • Business Approval → Auto Translation → Auto Publish: Business approval with auto-translation and auto-publishing. Requires Business Approver, Localization Fulfiller Groups, and Auto Translation Mode.

    Practical Implications for ServiceNow Customers

    Choosing the appropriate workflow depends on your organization’s localization process requirements—whether you need manual translation, automated translation, business approval steps, or automated publishing. Properly assigning the relevant groups (Localization Fulfiller, Translation Approver, Business Approver) and modes ensures correct execution of the localization tasks within the configured workflow.

    Understanding these workflows enables you to streamline localization, maintain governance through approvals, and control publishing timing, thereby improving localization efficiency and quality in your ServiceNow environment.

    Workflows define actions for completing a localization task. Each localization task undergoes the workflow configured for its target language to complete the task.

    Table 1. Workflows in the Localization Framework
    Workflows Description
    Translation → Publish The localization task undergoes translation manually or by using one of the translation modes. After translation, the content gets published manually.
    Note:
    Ensure that you assign the Localization Fulfiller Group for the workflow to localize the content.
    Translation → Translation Approval → Auto Publish The localization task undergoes translation manually or by using one of the translation modes. After translation, the task undergoes translation approval and gets auto-published.
    Note:
    Ensure that you assign the Localization Fulfiller Group and Translation Approver Group for the workflow to localize the content.
    Auto Translation → Translation Approval → Auto Publish The localization task undergoes auto-translation. After translation, the task undergoes translation approval and gets auto-published.
    Note:
    Ensure that you assign the Localization Fulfiller Group, Auto Translation Mode, and Translation Approver Group for the workflow to localize the content.
    Auto Translation → Publish The localization task undergoes auto-translation and gets published manually.
    Note:
    Ensure that you assign the Localization Fulfiller Group and Auto Translation Mode for the workflow to localize the content.
    Auto Translation → Auto Publish The localization task undergoes auto-translation and gets auto-published.
    Note:
    Ensure that you assign the Localization Fulfiller Group and Auto Translation Mode for the workflow to localize the content.
    Business Approval → Translation → Publish The localization task needs business approval for localization. The content gets translated manually or translated by using one of the translation modes. The content gets manually published.
    Note:
    Ensure that you assign the Business Approver Group and Localization Fulfiller Group for the workflow to localize the content.
    Business Approval → Translation → Translation Approval → Auto Publish The localization task needs business approval for localization, and the content gets translated manually or by using one of the translation modes. After translation, the task undergoes translation approval and gets auto-published.
    Note:
    Ensure that you assign the Business Approver Group,Localization Fulfiller Group, and Translation Approver Group for the workflow to localize the content.
    Business Approval → Auto Translation → Translation Approval → Auto Publish The localization task needs business approval for localization, and the content gets auto-translated. After translation, the task undergoes translation approval and gets auto-published.
    Note:
    Ensure that you assign the Business Approver Group,Localization Fulfiller Group, Auto Translation Mode, and Translation Approver Group for the workflow to localize the content.
    Business Approval → Auto Translation → Publish The localization task needs business approval for localization. The content gets auto-translated but gets manually published.
    Note:
    Ensure that you assign the Business Approver Group,Localization Fulfiller Group, and Auto Translation Mode for the workflow to localize the content.
    Business Approval → Auto Translation → Auto Publish The localization task needs business approval for localization. The content gets auto-translated and auto-published.
    Note:
    Ensure that you assign the Business Approver Group, Localization Fulfiller Group, and Auto Translation Mode for the workflow to localize the content.