---
sourceDocument: Zurich ServiceNow AI Platform Administration
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/platform-administration

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich ServiceNow AI Platform Administration

ft:clusterId :

    - platadm

bundleId :

    - platadm

workflow :

    - Platform


---

# Remove a subscribed group

# Remove a group from a product subscription in Subscription Management {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Fix an over-allocated subscription and free up entitlements by removing a group from a product subscription in Subscription Management.

## Before you begin

Role required: usage_admin, sn_sub_man.admin, or admin

## About this task

To simplify the Subscription Management experience, user-based subscriptions are automatically allocated based on role if you haven't manually allocated user-based subscriptions before. To resolve over-consumed user-based
subscriptions, reduce the number of users with roles that provide access to the over-consumed subscription. For more information, see [Add a user to a group](https://www.servicenow.com/docs/PDGjUCVV39_pMoiD1z6ghg "Add a user to a group so that the user inherits all the roles assigned to the group.") and [Managing roles](https://www.servicenow.com/docs/6r4LSBiQYmzGhe1xhBdPRA "Administrators can create and configure roles that grant specific permissions, which govern what users and groups with that role can do.").

If you have manually allocated user-based subscriptions before, you can still make manual changes to the subscribed groups using the following process.

## Procedure

1. Navigate to Subscription Management in one of the following ways.
   * Navigate to AdminSubscription Management.
   * Navigate to AllSubscription ManagementSubscription Management.
   {#remove-group-from-subscription-v2__choices_l4z_tg3_myb}
2. Identify an over-allocated subscription by checking either the Status column on the Overview tab or the list of over-allocated subscriptions on the Insights tab.
3. Select the over-allocated product subscription.
4. On the subscription details page, select the Subscribed Groups tab.
5. Select the check box next to one or more groups that you want to remove.
6. Select Remove.
7. In the dialog box, confirm that you want to remove entitlements for all users in the selected groups by selecting Remove.  
   Subscribed users are updated during a daily scheduled job, so it might take up to a day for removal of groups to be reflected in Subscription Management.
8. **Optional:** Verify that the subscription is no longer over-allocated by checking the value in the Status column on the Subscriptions tab.
If you can't manually allocate user-based subscriptions despite having manually allocated them in the past, see [Missing subscribed groups and users tabs in subscription management \[KB2974856\]](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2974856)

## What to do next

The group is removed from the subscription. If the group still has a measured-role that requires a subscription, add the group to a different subscription or remove the measured-role from the group.

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