Remove a group from a product subscription in Subscription Management

  • Release version: Zurich
  • Updated July 31, 2025
  • 1 minute to read

    • Fix an over-allocated subscription and free up entitlements by removing a group from a product subscription in Subscription Management.

    Before you begin

    Role required: usage_admin, sn_sub_man.admin, or admin

    About this task

    To simplify the Subscription Management experience, user-based subscriptions are automatically allocated based on role if you haven't manually allocated user-based subscriptions before. To resolve over-consumed user-based subscriptions, reduce the number of users with roles that provide access to the over-consumed subscription. For more information, see Add a user to a group and Managing roles.

    If you have manually allocated user-based subscriptions before, you can still make manual changes to the subscribed groups using the following process.

    Procedure

    1. Navigate to Subscription Management in one of the following ways.
      • Navigate to Admin > Subscription Management.
      • Navigate to All > Subscription Management > Subscription Management.
    2. Identify an over-allocated subscription by checking either the Status column on the Overview tab or the list of over-allocated subscriptions on the Insights tab.
    3. Select the over-allocated product subscription.
    4. On the subscription details page, select the Subscribed Groups tab.
    5. Select the check box next to one or more groups that you want to remove.
    6. Select Remove.
    7. In the dialog box, confirm that you want to remove entitlements for all users in the selected groups by selecting Remove.
      Subscribed users are updated during a daily scheduled job, so it might take up to a day for removal of groups to be reflected in Subscription Management.
    8. Optional: Verify that the subscription is no longer over-allocated by checking the value in the Status column on the Subscriptions tab.

    What to do next

    The group is removed from the subscription. If the group still has a measured-role that requires a subscription, add the group to a different subscription or remove the measured-role from the group.