Baseline assignment rules example

  • Release version: Zurich
  • Updated July 31, 2025
  • 1 minute to read

    • A baseline instance contains certain assignment rules.

    Table 1. Baseline instance rules
    Name Table Conditions Assigned to user, Assigned to group, or Script
    Networking incident Category is Network

    User: System Administrator

    Group: Network
    Database or Software incident Category is one of Request, Inquiry / Help, Software, Hardware

    User: System Administrator

    Group: Software
    SC Item fulfillment - Field Services Ticket Parent.Task type is Request item Group: Field Services
    Release Planning release_phase Name is Plan Script:
    current.release.product.service.assigned_to;
    IT Hardware sc_req_item Approval is Approved and

    Item.Category is Request Computers and Hardware

    User: System Administrator

    Group: Hardware
    Service Desk incident Active is true Group: Service Desk