Schedule entry fields

Release version: Zurich

Updated July 31, 2025

2 minutes to read

Summarize

Summarized using AI

Summary of Schedule Entry Fields

Schedule entries define specific time periods to include or exclude from a schedule in ServiceNow. Each schedule entry is linked to only one schedule and specifies details such as timing, repetition, and how the entry affects scheduling availability. These entries are crucial for managing availability, maintenance windows, blackout periods, and on-call times effectively within your organization's workflows.

Show full answer Show less

Key Fields and Their Purpose

Name: A unique identifier for the schedule entry.
Type: Defines the purpose of the entry and affects schedule processing. Types include:
- Excluded: Time periods excluded from SLA calculations.
- Maintenance: Time allocated for change management activities (cannot coexist with Blackout entries).
- Blackout: Time periods excluded from change management schedules (cannot coexist with Maintenance entries).
Show As: Indicates availability status for scheduling tasks:
- Busy: Not available for scheduling.
- At no extra charge: Available for scheduling.
- Tentative: Tentatively available.
- On call: Indicates on-call availability within a user group.
When: Specifies the date and time the schedule entry applies. An option exists to mark the entry as "All day". Note that changes to global date/time formats can affect schedule calculations when using this option.
Repeats: Defines if and how the schedule entry repeats, with options for daily, weekly, monthly, or yearly intervals and detailed sub-options for each frequency:
- Repeat every: Frequency of repetition (weekly, monthly, yearly).
- Repeat on: Days of the week for weekly repeats.
- Monthly type: Options include specific days, weeks, or last days of the month.
- Yearly type: Options include specific days, floating days, and associated month, week, and day details.
- Repeat until: End date for repetitions; leaving blank results in indefinite repetition.
Type [Optional]: A description field for additional information about the schedule entry.

Practical Use for ServiceNow Customers

Understanding and configuring schedule entries allows you to precisely control when services are available, when maintenance can occur, and when blackout periods prevent changes or SLA counting. Proper use of repetition and availability settings ensures accurate task scheduling, SLA measurement, and operational continuity aligned with your organizational policies.

You can only associate a schedule entry with one schedule. The Schedule Entries related list contains the definitions of the time periods you want to include in or exclude from the schedule.


Field	Description
Name	Unique name for the schedule entry.
Type	Label that describes the purpose of the schedule. The system also uses the schedule type to determine how to process certain schedules. Excluded: Excludes time periods from SLA counts. Maintenance: Specifies time periods where change management activities are allowed. A schedule containing maintenance schedule entries cannot also contain blackout schedule entries. Blackout: Excludes time periods from change management schedules. A schedule containing blackout schedule entries cannot also contain maintenance schedule entries.
Show As	Option that indicates how the schedule entry should appear in calendar applications and how it should interact with other schedule entries. Busy: Schedule entry is not available for scheduling a work task. At no extra charge: Schedule entry is available for scheduling a work task. Tentative: Schedule entry is tentatively available for scheduling a work task. On call: Schedule entry is on call, which provides a means to determine which member of a user group is available to complete a task.
When	Date and time to which the schedule entry applies. If the schedule entry applies to a full 24-hour day, select the All day check box. Note: Changing the global date and time format in the glide.sys.date_format System Properties setting has significant impact on schedule calculations made when you select the All day check box. To learn more, see Global date and time field format.
Repeats	Repetition interval for the schedule entry, if any. If you select a repetition interval, other fields appear so you can further specify the repeat interval.
Repeat every	Scheduling repetition frequency - weekly, monthly, or yearly. This field is only visible when the Repeats field has a value of Daily, Weekly, Monthly, or Yearly.
Repeat on	Days of the week a weekly schedule repeats on. This field is only visible when the Repeats field has a value of Weekly.
Monthly type	Monthly schedule repetition frequency. This field is only visible when the Repeats field has a value of Monthly. Monthly repeat options include: Repeat on a specific day of the month Repeat on a specific day in a specific week of the month Repeat on the last day of the month Repeat on a specific weekday in the last week of the month
Yearly type	Yearly schedule repetition frequency. This field is only visible when the Repeats field has a value of Yearly. Yearly repeat options include: Repeat on a specific day of the year Repeat on a floating day
Float week	Week of the month a floating yearly schedule repeats on. This field is only visible when the Yearly type field has a value of Floating.
Float day	Day of the week a floating yearly schedule repeats on. This field is only visible when the Yearly type field has a value of Floating.
Month	Month of the year a floating yearly schedule repeats on. This field is only visible when the Yearly type field has a value of Floating.
Repeat until	Repetition end date. If you leave this field blank, the schedule repeats indefinitely.
Type	[Optional] Schedule entry description.