Using time configuration

Handle scheduling, set up events, track metrics, and more with this feature.

Use time configuration apps for everything from basic time and task tracking, to calendars for business and fiscal events, all customizable to any given time zone.

• Creating business calendars
  Create business calendars in the ServiceNow AI Platform so that you can schedule events for your users and track their time across applications. You define schedules and calendars of all types, including fiscal calendars, in the Business Calendar menu.
• Defining fiscal calendars
  Create fiscal calendars with defined fiscal periods, for use with Financial Management applications, such as Finance Close Automation. You can define fiscal periods, such as one month long, four weeks long, Q1 2015, or July 2015.
• Set a system time zone
  Set your system time zone with a system property.
• Change the time zone choice list
  Wherever users have a choice of time zone, the choices are populated using the Time Zone choice list on the User [sys_user] table. Not all time zones appear by default.
• Change a time zone in a scheduled report
  By default, scheduled reports use the time zone of the user who runs them (the user in the Run As field) to evaluate the query parameters. You are able to change this time zone.
• Change a time zone in a scheduled data import
  By default, scheduled data imports are run using the time zone of the user who creates them. However, there is a way to manually specify the time zone for the import.
• Define a relative duration
  Define relative durations to calculate duration time for SLAs based on business schedules and specific time requirements.
• Use a relative duration
  When you define an SLA, you can set the Duration type to be a relative duration.
• Create schedule entries in the Schedule calendar
  Add events such as meeting, time-off, or appointment to display them in the schedule calendar.