---
sourceDocument: Zurich ServiceNow AI Platform Administration
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/platform-administration

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich ServiceNow AI Platform Administration

ft:clusterId :

    - platadm

bundleId :

    - platadm

workflow :

    - Platform


---

# Monitor an upgrade to an instance

# Monitor an upgrade to an instance {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Monitor the progress of an ongoing upgrade in an instance with the Upgrade Monitor.
When the upgrade is done, you can view a summary of the results on the Upgrade Summary
Report.

## Before you begin

Role required: admin

## Procedure

1. Navigate to Upgrade Center \> Upgrade Monitor.  
   Note:  
   If an upgrade is in progress, the user is automatically directed to Upgrade Center \> Upgrade Monitor page.
2. Monitor the progress of the upgrade.  
   When the system finishes the upgrade, it displays the Complete upgrade summary report.  
   Note:  
   You can now view the status of every stage in the upgrade process. See [Upgrade Progress](https://www.servicenow.com/docs/ZAhTwiLq5kJ2IYZmQtRmmw "When an upgrade is underway, Upgrade Progress displays progress bars and other information to help you monitor the process.") for more information.

## What to do next

From the Upgrade Summary Report, [resolve
any conflicts](https://www.servicenow.com/docs/8SKVgxHMqKLh2J~26RVNSQ "Process the skipped records list to resolve the differences between the upgraded and customized versions of a record. If you have customized or altered a record affected by this upgrade, such as a business rule or script, the upgrade generates a skip log record.") that prevented the system from upgrading records.