Exploring Upgrade Console

  • Release version: Zurich
  • Updated July 31, 2025
  • 1 minute to read

    • Utilize Upgrade Console to gain a comprehensive understanding of your upgrade process and make informed decisions.

    Upgrade Console overview

    Upgrade Console is an application that provides the option to upgrade from the instance itself. When you request an upgrade, the instance automatically begins the process at the scheduled time. This upgrade includes both pre-upgrade and post-upgrade steps.
    Note:
    You can install the Upgrade Management store application from the ServiceNow store for the latest version.
    Note:
    The Guided Upgrade tab shows up only when the upgrade process has started.
    You can access Upgrade Console in one of the following ways.
    Option Steps
    Using the application navigator
    1. Navigate to All > Admin Center > Upgrade Management.
    2. Select one of the sections or tool tiles for more information.
    Using Admin tab option
    1. Navigate to Admin > Upgrade Management.
    2. Select one of the sections or tool tiles for more information.

    Using Admin tab and Admin Home option
    1. Navigate to All > Admin Center > Admin Home.
    2. Scroll down to the Get information about your instance section.
    3. Select the Upgrade Console link in the Instance Upgrade tile.

    Upgrade Console users

    Table 1. Users
    User Description
    System administrator [admin] The system administrator user accesses all tables, tools and information within Upgrade Management Console on your instance.

    Upgrade Console benefits

    Benefit Feature Users
    One-stop shop experience for all relevant information for an upgrade Upgrade Console summary System administrator
    Unfettered access to all tools required for your instance upgrade Upgrade Console tools System administrator
    Guided setup process for your instance upgrade Access guided upgrade on a non-production instance System administrator

    What to explore next

    To learn more about using Upgrade Console, see: