All ServiceNow roles

Use this filterable table to review a complete list of roles used in ServiceNow instances. The table includes important details for all base system roles as well as any roles added by installed plugins.

Table 1. Product

Product	Roles
AWA	AWA manager [awa_manager] AWA integration user [awa_integration_user] AWA agent [awa_agent] AWA administrator [awa_admin]
Customer Service Management	Service management partner [sn_esm_partner] Customer [sn_customerservice.customer] Consumer service agent [sn_customerservice.consumer_agent] Service management user admin [sn_esm_user_admin] Customer service manager [sn_customerservice_manager] Service management admin [sn_esm_admin] Consumer [sn_customerservice.consumersn_customerservice.consumer] Service management user [sn_esm_user] Customer service agent [sn_customerservice_agent] Partner administrator [sn_customerservice.partner_admin] Service management partner admin [sn_esm_partner_admin] Role for REST APIs related to CSM web services [csm_ws_integration] Partner [sn_customerservice.partner] Customer case manager [sn_customerservice.customer_case_manager] NoRoleName [No_Role_Name] Service management agent [sn_esm_agent] Customer administrator [sn_customerservice.customer_admin]
Document Intelligence	DocIntel Admin [sn_docintel.admin] DocIntel Extraction Agent [sn_docintel.extraction_agent] DocIntel Viewer [sn_docintel.viewer] DocIntel Manager [sn_docintel.manager] DocIntel Creation Agent [sn_docintel.creation_agent]
Document Services	Administrator [platform_document_management_admin]
Hermes Messaging Service	administrator [hermes_admin] Kafka namespace administrator [kafka_namespace_admin] Kafka administrator [kafka_admin]
IDR	administrator [idr_admin] rest [idr_rest] read [idr_read]
Knowledge Management	KCS contributor [kcs_contributor] Knowledge administrator [knowledge_admin] Knowledge manager [knowledge_manager] KCS publisher [kcs_publisher] KCS candidate [kcs_candidate] Knowledge domain expert [knowledge_domain_expert] Knowledge group member [knowledge_group_member] Knowledge group manager [knowledge_group_manager] Administrator [admin] Knowledge [knowledge]
MetricBase	administrator [clotho_admin] REST put [clotho_rest_put] REST accumulate [clotho_rest_accumulate] plus writer [mbplus_writer] plus reader [mbplus_reader]
Predictive Intelligence	ML Labeler [ml_labeler] ML Report User [ml_report_user] ML Admin [ml_admin]
Reporting	Group report user [report_group] Report scheduler [report_scheduler] Report description administrator [report_description_admin] Report administrator [report_admin] Global report user [report_global] Report user [report_user]
Service Catalog	Administrator [admin] Catalog builder editor [catalog_builder_editor] Catalog editor [catalog_editor] Catalog manager [catalog_manager] Catalog administrator [catalog_admin]
Service Portal	administrator [sp_admin] Announcements administrator [announcement_admin] Portal analytics administrator [portal_analytics_admin] Portal analytics viewer [portal_analytics_viewer]
Task Intelligence	Task Intelligence Admin [tia_admin] Task Intelligence User [tia_user] Task Intelligence Analyst [tia_analyst]
Virtual Agent	Creator [now.assist.creator] Chat analytics administrator [chat_analytics_admin] UI builder administrator [ui_builder_admin] Virtual Agent administrator [virtual_agent_admin] Chat analytics viewer [chat_analytics_viewer] UI builder administrator [ui_builder_admin] Virtual Agent administrator [virtual_agent_admin] Chat analytics administrator [chat_analytics_admin] Chat analytics viewer [chat_analytics_viewer] Issue auto resolution administrator [iar_admin] Automated testing framework designer [atf_test_designer] Administrator [nlu_admin] admin [virtual_agent_admin] [action_designer] External application installation administrator [external_app_install_admin] Self-service manager [sn_ssa_core.self_service_manager] Localization editor [localization_editor] Localization fulfiller [localization_fulfiller] Image administrator [image_admin] Automated Customer Experiences (ACE) user [sn_ace.ace_user] Activity subscriptions administrator [actsub_admin] Conversational Interfaces guided setup administrator [sn_ci_gs_content.ci_guided_setup_admin] Virtual Agent branding [va_branding] Localization requestor [localization_requestor] Virtual Agent branding [va_branding] Search application administrator [search_application_admin] Chat analytics administrator [chat_analytics_admin] administrator [evam_admin] administrator [evam_admin] Localization requestor [localization_requestor] Activity subscriptions administrator [actsub_admin] [action_designer] Chat survey administrator [chat_survey_admin] Flow designer [flow_designer]