---
sourceDocument: Zurich ServiceNow AI Platform Administration
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/platform-administration

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich ServiceNow AI Platform Administration

ft:clusterId :

    - platadm

bundleId :

    - platadm

workflow :

    - Platform


---

# Managing roles

# Managing roles {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Administrators can create and configure roles that grant specific permissions, which govern what users and groups with that role can do.
* **[All ServiceNow roles](https://www.servicenow.com/docs/Q_ks8K2Y2jmWfDD95yvTuw)**   
  Use this filterable table to review a complete list of roles used in ServiceNow instances. The table includes important details for all base system roles as well as any roles added by installed plugins.
* **[Base system roles](https://www.servicenow.com/docs/bqYfH6PuUGdef7IBat7u6A)**   
  Administrators can assign one or more base system user roles to grant access to base system platform features and applications.
* **[System roles](https://www.servicenow.com/docs/fI9OGza4OqJ0MjUK1KE5ew)**   
  Administrators can control access to features and capabilities on a ServiceNow instance by assigning roles to users.
* **[Create a role](https://www.servicenow.com/docs/krUISFxXaAluOpxq825IKg)**   
  Create a role to control access to features and capabilities in applications and modules. The new role doesn't have access to any application or module until you add other roles to it, or add it to the appropriate applications and modules.
* **[Audit user roles](https://www.servicenow.com/docs/x8cLf_3CjuW12vUuaQyX6A)**   
  Changes to user roles are tracked in the Audit Roles \[sys_audit_role\] table.
* **[Delegating roles](https://www.servicenow.com/docs/0p5Yuo2YzQj1cTaRZqdZiw)**   
  Administrators can grant users the ability to assign roles within groups. However, these users can only assign roles that they already have.
* **[Time-limited role](https://www.servicenow.com/docs/dhlF7Lb8otQarFruaQdZKA)**   
  Time-limited roles give users the defined role during the defined time period.