---
sourceDocument: Zurich ServiceNow AI Platform user interface
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/platform-user-interface

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich ServiceNow AI Platform user interface

ft:clusterId :

    - platux

bundleId :

    - platux

workflow :

    - Platform


---

# Activate La Jolla theme branding

# Activate La Jolla theme branding {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Activate the Service Portal La Jolla Brand to apply ServiceNow branding, which includes WCAG-AA compliance for contrast. This plugin is active by default on new instances, but admins must activate the plugin on instances upgraded from earlier
versions.

## Before you begin

Role required: admin

## About this task

The Service Portal La Jolla Brand Update activates these related plugins if they are not already active.{#enable-la-jolla-brand-update__table_lrj_rty_vfb__entry__2}

| Plugin | Description |
|-|-|
| Service Portal La Jolla Brand \[com.glide.service-portal.themes.la-jolla\] | This plugin updates your /sp and /sp_config portals with the ServiceNow La Jolla branding. If the portal record has not been modified, the logo, favicon, login page background image, hero banner, theme, and widget instance options are updated. |
[Table 1. Plugins for Service Portal La Jolla Brand Update]

{#enable-la-jolla-brand-update__table_lrj_rty_vfb}  
Note:  
If you have modified the /sp or sp_config portal pages before installing the plugin, you may not see all elements of the La Jolla branding. All branding images are located in the db_image table for manual updates to your custom portals.

To purchase a subscription, contact your ServiceNow account
manager. After purchasing the subscription, activate the plugin within the
production instance.

You can evaluate the feature on a sub-production instance without
charge by requesting it from the HI Customer Service System.

## Procedure

1. Navigate to AllSystem ApplicationsAll Available ApplicationsAll. {#enable-la-jolla-brand-update__find-plugins-cmd}
{#enable-la-jolla-brand-update__navigate-application}
2. Find the plugin using the filter criteria and search bar.  
   You can search for the plugin by its name or ID. If you cannot find a plugin,
   you might have to request it from ServiceNow
   personnel.{#enable-la-jolla-brand-update__p_cb1_nfg_h1c}
   {#enable-la-jolla-brand-update__find-plugin-cmd}
{#enable-la-jolla-brand-update__find-plugin}
3. Select Install to start the installation process.  
   Note:  
   When domain separation and delegated Admin are enabled in an instance, the administrative user must be in the global domain. Otherwise, the following error appears: Application installation is unavailable because another operation is running: Plugin Activation for \<plugin name\>.
   You will see a message after installation is completed. For information about the components installed with a plugin, see [Find components installed with an application](https://www.servicenow.com/docs/access?context=find-components&version=zurich&pubname=zurich-platform-administration&ft:locale=en-US). {#enable-la-jolla-brand-update__activate-plugin}
{#enable-la-jolla-brand-update__activate-plugin}{#enable-la-jolla-brand-update__steps_hc3_gg1_ft}
**Related topics**   

* [List of plugins (Zurich)](https://www.servicenow.com/docs/access?context=list-of-plugins&version=zurich&pubname=zurich-platform-administration&ft:locale=en-US)

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