---
sourceDocument: Zurich ServiceNow AI Platform user interface
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/platform-user-interface

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich ServiceNow AI Platform user interface

ft:clusterId :

    - platux

bundleId :

    - platux

workflow :

    - Platform


---

# Communicating via email in Workspace

# Communicating via email in Workspace {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Email requesters and agents while working on issues in Workspace.

With the Workspace email client, you can email callers or fellow agents. There are two versions of the email client you can use.

## Full email composer {#using-email__section_gf2_k1m_wbc}

The full email composer enables you to draft and send emails from a separate workspace tab.

## Mini email composer {#using-email__section_pst_r1m_wbc}

The mini email composer enables you to draft and send emails directly from the record page.