--- sourceDocument: Zurich Release Notes sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/release-notes Release : - zurich ft:locale : - en-US ft:publication_title : - Zurich Release Notes ft:clusterId : - rn bundleId : - rn --- # ITOM AIOps release notes # ITOM AIOps release notes {#ariaid-title1} Release version: Zurich Updated July 31, 2025 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of ITOM AIOps Release Notes - Zurich Version The Zurich release of ServiceNow® ITOM AIOps introduces key enhancements designed to help organizations maintain the health and performance of their IT services. ITOM AIOps integrates multiple applications and tools to provide predictive insights, real-time log analysis, and streamlined incident management within the Service Operations Workspace (SOW). Show full answer Show less ## Key Features * **Health Log Analytics Enhancements:** * Data ingestion is streamlined using Cribl integration, offering better visibility into processing pipelines and log streaming rates. * Log data mapping to service instances and components enables alert context for faster issue resolution. * Support for monitoring ServiceNow instance logs through ServiceNow Log Export data input. * **Service Operations Workspace Improvements:** * Mixed Alert Grouping combines CMDB-based and tag-based alert grouping methods for more flexible alert management. * Express List® allows investigation of mixed and Log Analytics-based alert groups starting version 26.9.0. * Link View visualization of alert connections enhances understanding of alert relationships. * **Accessibility and Localization:** * Support for content reflow up to 400% zoom improves usability for users with low vision. * Introduction of a dark theme option in the Coral theme for reduced eye strain across web and mobile interfaces. * Health Log Analytics supports multiple languages including US English, UK English, French, German, Italian, Japanese, and Spanish. * **Agent Client Collector and Event Management:** Both applications received updates to improve monitoring and health issue detection across the datacenter. * **Additional ITOM Applications Updated:** Service Observability, Service Reliability Management (SRM), and Synthetic Monitoring all have enhanced capabilities in this release, improving incident triage, collaboration, and proactive service endpoint monitoring. ## Activation and Requirements * ITOM AIOps functionality requires activation of the Event Management plugin (com.glideapp.itom.snac). * Health Log Analytics requires the ITOM Predictive AIOps package, which is a more comprehensive offering than basic ITOM AIOps. * Service Operations Workspace for ITOM is installed via the AIOps Experience \[snsowaiops\] application available in the ServiceNow Store. * Agent Client Collector and Health Log Analytics applications must be requested and installed from the ServiceNow Store. ## Practical Benefits for ServiceNow Customers * Improved log data ingestion and analysis enable earlier detection of IT issues before they impact users. * Enhanced alert grouping and investigation tools streamline incident management workflows within Service Operations Workspace. * Accessibility improvements ensure broader usability for diverse user needs. * Localization support allows international teams to work effectively with ITOM AIOps features. * Integration of multiple ITOM applications provides a comprehensive view of service health, enabling proactive and coordinated operational responses. The ServiceNow® ITOM AIOps product helps you to keep track and maintain the health of the services in your organization. ITOM AIOps was enhanced and updated in the Zurich release. ## About ITOM AIOps {#itom-health-rn__itom-health-rn-highlights} Health Log Analytics highlights: * Streamline Health Log Analytics data ingestion with Cribl by using the Cribl integration. * Leverage additional information presented on the integration's Overview screen, such as the ITOM Gateway in the processing pipeline and the log streaming rate per minute. * Map log data to service instances and components for alerts in context. * Monitor ServiceNow instance logs with the ServiceNow Log Export data input. {#itom-health-rn__ul_aw1_3qg_sfc} [Service Operations Workspace for ITOM](https://www.servicenow.com/docs/access?context=sow-landing-page-itom&version=zurich&pubname=zurich-it-operations-management&ft:locale=en-US) highlights: * Control how alerts are grouped, which ones are included, and the order of grouping methods through Mixed Alert Grouping, which combines CMDB-based and tag-based strategies. * Starting in version 26.9.0, investigate mixed alert groups and Log Analytics-based alert groups by using Express List®. * Starting in version 26.9.0, view connections between alerts in Link View for mixed alert groups and Log Analytics-based alert groups. {#itom-health-rn__ul_lpm_4jd_w2c} See [ITOM AIOps](https://www.servicenow.com/docs/access?context=itom-health-landing-page&version=zurich&pubname=zurich-it-operations-management&ft:locale=en-US) for more information.{#itom-health-rn__itom-health-rn-highlights-3} ## Activation and other requirements Important: [Agent Client Collector](https://www.servicenow.com/docs/3dy2yc6d8BzoF8F2xrNJrQ#agent-client-collector-rn "The ServiceNow Agent Client Collector application enables you to monitor the service availability, performance, and infrastructure of your system. Agent Client Collector was enhanced and updated in the Zurich release.") and [Health Log Analytics](https://www.servicenow.com/docs/VKnUyOPUMIK4na2rzaEfWA#health-log-analytics-rn "The ServiceNow Health Log Analytics application helps you predict IT issues before they impact users by ingesting, analyzing, and correlating machine-generated log data in real time. When Health Log Analytics detects a deviation from a normal pattern, it alerts you of a possible issue. Health Log Analytics was enhanced and updated in the Zurich release.") are available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. Activation information : * ITOM AIOps is available with activation of the Event Management plugin (com.glideapp.itom.snac). You must purchase a more comprehensive ITOM AIOps package, ITOM Predictive AIOps, to enable working with Health Log Analytics. For details, see [Event Management setup](https://www.servicenow.com/docs/access?context=c_EMConfiguration&version=zurich&pubname=zurich-it-operations-management&ft:locale=en-US). * Install Service Operations Workspace (ITOM) by installing the AIOps Experience \[sn_sow_aiops\] application from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html). * Install Health Log Analytics by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html). {#itom-health-rn__ul_j5j_1fd_b2c} ## Accessibility and localization Accessibility information : Support for reflow : The Service Dashboard and Log Viewer component was updated to support reflow, which enables pages and content to be zoomed up to 400% through your browser settings without loss of content or functionality. Additionally, content can be enlarged without scrolling in two dimensions at a width equivalent to 320 CSS pixels or a height equivalent to 256 CSS pixels. : This enhancement helps users with low vision or who have trouble seeing web content in a browser due to monitor size, device type, poor lighting, or other situations. Reflow can be turned off with a system property for instances, experiences, and pages. See for details. Dark theme : The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability. Localization information : The current available languages for Health Log Analytics are US English, UK English, French, German, Italian, Japanese, and Spanish. The default language is US English.{#itom-health-rn__itom-health-rn-localization-1} * **[Agent Client Collector release notes](https://www.servicenow.com/docs/3dy2yc6d8BzoF8F2xrNJrQ#agent-client-collector-rn)** The ServiceNow® Agent Client Collector application enables you to monitor the service availability, performance, and infrastructure of your system. Agent Client Collector was enhanced and updated in the Zurich release. * **[Event Management release notes](https://www.servicenow.com/docs/jDFQ41LuEs7i3tgqhmYDeg#event-management-rn)** The ServiceNow® Event Management application helps you to identify health issues across the datacenter on a single management console. Event Management was enhanced and updated in the Zurich release. * **[Health Log Analytics release notes](https://www.servicenow.com/docs/VKnUyOPUMIK4na2rzaEfWA#health-log-analytics-rn)** The ServiceNow® Health Log Analytics application helps you predict IT issues before they impact users by ingesting, analyzing, and correlating machine-generated log data in real time. When Health Log Analytics detects a deviation from a normal pattern, it alerts you of a possible issue. Health Log Analytics was enhanced and updated in the Zurich release. * **[Service Observability release notes](https://www.servicenow.com/docs/HIrDcTTuEcUwOFKzjUZ_jg#service-observability-rn)** The ServiceNow® Service Observability application helps operations teams triage and manage incidents in a complex and distributed production system. Service Observability combines telemetry and platform insights from multiple observability tools into a single workflow in the Service Operations Workspace (SOW). Service Observability was enhanced and updated in the Zurich release. * **[Service Reliability Management release notes](https://www.servicenow.com/docs/HK3LAYLRtlgXmc4MMUot9g#service-reliability-management-rn)** The ServiceNow® Service Reliability Management (SRM) application helps your organization respond, collaborate, track, and self-remediate when working on alerts and incidents. SRM was enhanced and updated in the Zurich release. * **[Synthetic monitoring release notes](https://www.servicenow.com/docs/c~GzkGUZGs2BkYJ9hLWBlw#synthetic-monitoring-rn)** The ServiceNow® synthetic monitoring application in the Service Operations Workspace (SOW) empowers organizations to proactively manage and enhance the performance and availability of critical service endpoints. By simulating user transactions on HTTP endpoints, this solution identifies performance bottlenecks, helps ensure up-time, and optimizes user experiences. Synthetic monitoring was enhanced and updated in the Zurich release.