---
sourceDocument: Zurich Release Notes
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/release-notes

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Release Notes

ft:clusterId :

    - rn

bundleId :

    - rn


---

# Manufacturing Commercial Operations release notes

# Manufacturing Commercial Operations release notes {#ariaid-title1}

Release version: Zurich  
Updated July 31, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read  
The ServiceNow®
Manufacturing Commercial Operations application enables manufacturers, agents, and Dealers (internal and channel partners) to connect and track services and manage recall and sales promotion campaigns. Manufacturing Commercial Operations is a new application in the Zurich release.

## Manufacturing Commercial Operations highlights for the Zurich release {#manufacturing-commercial-operations-rn__manufacturing-commercial-operations-rn-highlights}

* Create recall campaigns and claims to manage recall campaigns and streamline collaboration with dealers to resolve claims.
* Create repair claims to streamline collaboration with dealers to submit and resolve claims for repairs performed under warranty.
* Create sales promotions and claims to manage sales promotion campaigns and to streamline collaboration with dealers to resolve claims.
* Create phases and sub phases in the recall campaign to enable the manager to launch it for selected assets, and notify the targeted dealers.
* Submit pre-authorization requests to confirm whether certain parts, fees, or repairs are covered under a warranty or service contract.
* Create non-conformance (NC) and quality investigation (QI) cases to capture quality problems, coordinate investigations, and collaborate with stakeholders throughout resolution.
{#manufacturing-commercial-operations-rn__ul_vnd_rsq_pfc}

See [Explore Manufacturing Commercial Operations](https://www.servicenow.com/docs/access?context=manufacturing-explore&version=zurich&pubname=zurich-manufacturing&ft:locale=en-US) for more information.{#manufacturing-commercial-operations-rn__manufacturing-commercial-operations-rn-highlights-2}
Important:  
Manufacturing Commercial Operations is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

## New in the Zurich release {#manufacturing-commercial-operations-rn__manufacturing-commercial-operations-rn-new-features}

[Quality issue management](https://www.servicenow.com/docs/access?context=mco-quality-issue-management&version=zurich&pubname=zurich-manufacturing&ft:locale=en-US)
:   The MCO agents portal enables the manufacturers to identify, manage, and resolve
    product quality issues throughout the entire life cycle, from initial detection
    through remediation and closure.

[Data model](https://www.servicenow.com/docs/access?context=data-model&version=zurich&pubname=zurich-manufacturing&ft:locale=en-US)
:   The quality issue management data model facilitates the OEMs to understand the
    quality issue management tables and their functions.

[Phases and Sub-phases](https://www.servicenow.com/docs/access?context=mco-phases-and-subphases&version=zurich&pubname=zurich-manufacturing&ft:locale=en-US)
:   The MCO agents portal enables the manufacturers to create phases and sub-phases
    within a recall campaign and launch it for selected assets, and notify the targeted
    dealers.

[Pre-authorization request](https://www.servicenow.com/docs/access?context=pre-authorization-request&version=zurich&pubname=zurich-manufacturing&ft:locale=en-US)
:   The dealer portal enables the dealer to initiate the pre-authorization request to
    confirm whether certain parts, labor fees, or repairs are covered under a warranty or
    service contract.

[Recall campaign](https://www.servicenow.com/docs/access?context=mco-rcl-clms&version=zurich&pubname=zurich-manufacturing&ft:locale=en-US)
:   The dealer portal enables the dealer to initiate reimbursement claim requests from
    the OEM for the work performed on the recalled products.

[Repair claims](https://www.servicenow.com/docs/access?context=mco-warranty-clms&version=zurich&pubname=zurich-manufacturing&ft:locale=en-US)
:   The dealer portal enables the dealer to raise a reimbursement claim request for the
    repair of an equipment or product that is under a warranty contract.

[Sales promotion](https://www.servicenow.com/docs/access?context=mco-sls-prom-clms&version=zurich&pubname=zurich-manufacturing&ft:locale=en-US)
:   The dealer portal enables the dealers to raise post sales promotion claims from the
    OEM depending on the claim case.

[Dealer portal](https://www.servicenow.com/docs/access?context=mco-dealer-portal&version=zurich&pubname=zurich-manufacturing&ft:locale=en-US)
:   The dealer portal helps the agent to manage the day-to-day business activities and
    monitor the real-time data insight.

[Plugins installed with MCO](https://www.servicenow.com/docs/access?context=manufacturing-commercial-operations-plugins&version=zurich&pubname=zurich-manufacturing&ft:locale=en-US)
:   The new MCO plugin enables you to install the Manufacturing Commercial Operations and other dependent modules.

## UI changes {#manufacturing-commercial-operations-rn__manufacturing-commercial-operations-rn-ui-changes}

Coral theme
:   Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences.

## Activation information {#manufacturing-commercial-operations-rn__manufacturing-commercial-operations-rn-activation}

Install Manufacturing Commercial Operations by requesting it from the ServiceNow Store.{#manufacturing-commercial-operations-rn__manufacturing-commercial-operations-rn-activation-1}

Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).{#manufacturing-commercial-operations-rn__manufacturing-commercial-operations-rn-activation-2}

## Browser requirements {#manufacturing-commercial-operations-rn__manufacturing-commercial-operations-rn-browser}

ServiceNow workspace doesn't support mobile devices, Internet Explorer, or Microsoft Edge. Instead, use Microsoft Edge - Chromium or one of the other supported browsers listed in [Browser support](https://www.servicenow.com/docs/access?context=browser-support&version=zurich&pubname=zurich-platform-user-interface&ft:locale=en-US).{#manufacturing-commercial-operations-rn__manufacturing-commercial-operations-rn-browser-1}

## Accessibility information {#manufacturing-commercial-operations-rn__manufacturing-commercial-operations-rn-accessibility}

Dark theme
:   The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability.

## Related ServiceNow applications and features {#manufacturing-commercial-operations-rn__manufacturing-commercial-operations-rn-related-apps}

[Order management](https://www.servicenow.com/docs/access?context=explore-order-management&version=zurich&pubname=zurich-order-management&ft:locale=en-US).
:   Optimize the lead-to-cash cycle with Order Management for Manufacturing Commercial Operations.
:   The following applications are supported for Manufacturing Commercial Operations:

    * [Product Catalog Management](https://www.servicenow.com/docs/access?context=product-catalog-managment&version=zurich&pubname=zurich-order-management&ft:locale=en-US) enables you to create and manage product catalogs for commercial and technical product offerings.
    * [Order management](https://www.servicenow.com/docs/access?context=explore-order-management&version=zurich&pubname=zurich-order-management&ft:locale=en-US) enables you to capture and fulfill product and service orders to create a seamless ordering experience for your customers.
    * [Pricing Management](https://www.servicenow.com/docs/access?context=pricing-management&version=zurich&pubname=zurich-order-management&ft:locale=en-US) enables you to set the pricing for your products.
    {#manufacturing-commercial-operations-rn__ul_yq5_cqc_w2c}

[Customer Service Management](https://www.servicenow.com/docs/access?context=c_CustomerServiceManagement&version=zurich&pubname=zurich-customer-service-management&ft:locale=en-US)
:   The Customer Service Management enables you to provide the service and support that your external customers need.

[Field Service Management](https://www.servicenow.com/docs/access?context=fsm-application-landing-page&version=zurich&pubname=zurich-field-service-management&ft:locale=en-US)
:   The ServiceNow
    Field Service Management application enables you to manage work orders and related tasks, resources, skills, assets, and locations.

[Service Exchange](https://www.servicenow.com/docs/access?context=tmt-service-bridge-both-landing-page&version=zurich&pubname=zurich-service-exchange&ft:locale=en-US)
:   ServiceNow®
    Service Exchange connects multiple ServiceNow instances to provide seamless support and service experiences across the ecosystem, from enterprise customers to suppliers and system integrators. Service Exchange provides a frictionless experience that makes it easy to collaborate and process requests while giving users the convenience of working in their own ServiceNow instance

[Strategic Portfolio Management](https://www.servicenow.com/docs/access?context=r_ITBusinessManagement&version=zurich&pubname=zurich-it-business-management&ft:locale=en-US)
:   Align work with strategy to deliver products and services in a way that supports your business goals and priorities. The ServiceNow
    Strategic Portfolio Management (SPM) application enables you to use digital transformation to drive customer value.
* **[ServiceNow Otto for Manufacturing Commercial Operations (MCO) release notes](https://www.servicenow.com/docs/n2moTCePnbHuoo_m9oqLng)**   
  The ServiceNow® ServiceNow Otto for Manufacturing Commercial Operations (MCO) application brings platform AI capabilities to Manufacturing Commercial Operations. ServiceNow Otto for MCO is a new application in the Zurich release.