---
sourceDocument: Zurich Release Notes
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/release-notes

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Release Notes

ft:clusterId :

    - rn

bundleId :

    - rn


---

# Manufacturing Commercial Operations release notes

# Manufacturing Commercial Operations release notes {#ariaid-title1}

Release version: Zurich  
Updated July 31, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The ServiceNow®
Manufacturing Commercial Operations application enables manufacturers, agents, and Dealers (internal and channel partners) to connect and track services and manage recall and sales promotion campaigns. Manufacturing Commercial Operations is a new application in the Zurich release.

## About Manufacturing Commercial Operations {#manufacturing-commercial-operations-rn__manufacturing-commercial-operations-rn-highlights}

* Create recall campaigns and claims to manage recall campaigns and streamline collaboration with dealers to resolve claims.
* Create repair claims to streamline collaboration with dealers to submit and resolve claims for repairs performed under warranty.
* Create sales promotions and claims to manage sales promotion campaigns and to streamline collaboration with dealers to resolve claims.
* Create phases and sub phases in the recall campaign to enable the manager to launch it for selected assets, and notify the targeted dealers.
* Submit pre-authorization requests to confirm whether certain parts, fees, or repairs are covered under a warranty or service contract.
* Create non-conformance (NC) and quality investigation (QI) cases to capture quality problems, coordinate investigations, and collaborate with stakeholders throughout resolution.
{#manufacturing-commercial-operations-rn__ul_vnd_rsq_pfc}

See [Exploring Manufacturing Commercial Operations](https://www.servicenow.com/docs/access?context=manufacturing-explore&version=zurich&pubname=zurich-manufacturing&ft:locale=en-US) for more information.{#manufacturing-commercial-operations-rn__manufacturing-commercial-operations-rn-highlights-2}

## Activation and other requirements

Important:  
Manufacturing Commercial Operations is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

Activation information

:   Install Manufacturing Commercial Operations by requesting it from the ServiceNow Store.{#manufacturing-commercial-operations-rn__manufacturing-commercial-operations-rn-activation-1}

    Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).{#manufacturing-commercial-operations-rn__manufacturing-commercial-operations-rn-activation-2}

Browser requirements

:   ServiceNow workspace doesn't support mobile devices, Internet Explorer, or Microsoft Edge. Instead, use Microsoft Edge - Chromium or one of the other supported browsers listed in [Browser support](https://www.servicenow.com/docs/access?context=browser-support&version=zurich&pubname=zurich-platform-user-interface&ft:locale=en-US).{#manufacturing-commercial-operations-rn__manufacturing-commercial-operations-rn-browser-1}

## Accessibility and localization

Accessibility information
:

    Dark theme
    :   The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability.

* **[ServiceNow Otto for Manufacturing Commercial Operations (MCO) release notes](https://www.servicenow.com/docs/B01Y12bhAWBNd4yUWoTQAA#now-assist-for-mco-rn)**   
  The ServiceNow® ServiceNow Otto for Manufacturing Commercial Operations (MCO) application brings platform AI capabilities to Manufacturing Commercial Operations. ServiceNow Otto for MCO is a new application in the Zurich release.